He says that he sees the combination of long form pieces and Q&A as a new level of support. “We used to have level one, which was sending a ticket to the help desk, and it was something we could easily resolve for you. Level two was a more complex problem that maybe required an engineer or specialist from a certain team to figure out. I look at this new system as a level zero.” Before sending us a ticket, folks can search Teams. If they find a question that solves the problem, great. If they need more details, they can follow links to in-depth articles or collections that bring together Q&A and article with the same tags.“

We're closing the Support Forum issue tracker in favor of the Community Forum and support channels. We recognize that the Support Forum issue tracker has not received much attention in the last few months, and want to redirect our community members to locations that are regularly monitored by GitLab staff. As a result, this issue will be moved to the GitLab product issue tracker and triaged there.