On 2014 Sep 20, Ryan Radecki commented:

Post-Publication Peer Review:

"Patient Satisfaction: It’s Door-to-Room Times (Duh)"

As customer satisfaction becomes rapidly enshrined as our reimbursement overlord, we are all eager to improve our satisfaction scores. And, by scores, I mean: Press Ganey.

So, as with all studies attempting to describe patient satisfaction, we unfortunately depend on the validity of the proprietary Press Ganey measurement instrument....

http://www.emlitofnote.com/2014/09/patient-satisfaction-its-door-to-room.html

On 2014 Sep 20, Ryan Radecki commented:

Post-Publication Peer Review:

"Patient Satisfaction: It’s Door-to-Room Times (Duh)"

As customer satisfaction becomes rapidly enshrined as our reimbursement overlord, we are all eager to improve our satisfaction scores. And, by scores, I mean: Press Ganey.

So, as with all studies attempting to describe patient satisfaction, we unfortunately depend on the validity of the proprietary Press Ganey measurement instrument....

http://www.emlitofnote.com/2014/09/patient-satisfaction-its-door-to-room.html