Certain travel awards may only be booked over the phone with your local United Customer Contact Center, such as flights operated by certain carriers. An award booking service fee will apply to all bookings made over the phone, regardless of whether it is possible to be booked at united.com. Please see the award fee chart for more details.

Saver Awards have limited availability and are subject to capacity controls.

United’s Award Travel Rules say that you can call to book a coach award at the business saver level,

One of the big problems I’ve had with United awards is a complete lack of saver space on domestic flights between hubs.

Fortunately, there is a way to at least secure a coach award seat,