k6] Kurt Wagner. Inside Twitter’s ambitious plan to clean up its platform. Vox, March 2019. URL: https://www.vox.com/2019/3/8/18245536/exclusive-twitter-healthy-conversations-dunking-research-product-incentives (visited on 2023-12-07).
I found it interesting that Twitter wanted to make conversations healthier, but the article shows that it is much harder than simply identifying dirt words. The article also explains that sarcasm and context can make it difficult for an algorithm to decide whether a conversation is actually unhealthy.It makes me wonder whether social-media companies can create moderation tools without misunderstanding users’ real intentions.