Good practice: This sentence helps explain why public Wi-Fi is important by connecting it to something people now expect when they visit public buildings. It makes the purpose of providing public Wi-Fi easier for the reader to understand.

Possible bad practice: The page contains a lot of detailed information about past reports, dates and City Council decisions. While this provides useful background, the amount of information could make the page feel overwhelming for someone who just wants a quick understanding of what ConnectTO currently does.

Good practice: The website clearly explains what the digital divide means instead of assuming that everyone already understands the term. It also gives specific examples, like banking, medical appointments and government services, which makes the issue easier for readers to understand.

Good accessibility practice: This is a descriptive link because the link text tells users what they will find if they select it. Descriptive links are more useful than vague labels such as “click here,” especially for users who navigate a webpage by moving through its links.

Good accessibility practice: The “In This Section” area groups related pages together in a clear structure. This makes it easier for users to understand how the information is organised and find other relevant pages without searching the entire website.

Good accessibility practice: The clear heading helps organize the page into separate sections and makes it easier for users to scan the information and find the topic they are looking for. A well-structured page can also make navigation easier for people using assistive technologies.