nterviews occurred between June and November 2020 via Zoom and lasted one-hour. Except for one interview, tworesearchers interviewed each participant, one as the primary interviewer following the interview guide and the otherone asking clarifying questions. During the first half of the interview, we asked participants to “Tell us about a timewhen you had an interaction with a doctor where you felt not heard, disrespected, or made uncomfortable?” (RQ1.Experiences). The second half of the interview asked them “If you had the power to change the experience youdescribed, what would you change?” (RQ2. Strategies). After each interview, the researchers made notes summarizingthe participants’ experiences and solutions. Interviews were recorded and transcribed for qualitative analysis.
The interview design really stood out to me here. Starting with a question about times participants felt unheard or uncomfortable allows them to share their personal experiences in a way that feels validating. Following that up with, “What would you change?” is such a thoughtful way to shift the focus from frustration to actionable solutions. It’s empowering and gives participants a voice in improving care, rather than just reliving negative experiences. Plus, having two researchers there—one leading and one clarifying—shows a commitment to making sure nothing important is missed.