So, it’s far from clear that they can improve customer service, profitability, employee morale, productivity, and so on, even if using AI is cheaper than employing humans in the short term. For instance, this 2025 report found that AI users were prone to overestimating the benefits—believing that AI tools would speed up work by 20%, when in reality they slowed down their work by about 20% for a range of reasons, including having to fix AI errors. That research is still ongoing, and it’s too early to tell given that LLMs came onto the scene only a couple years ago or so. But the gaffes that companies have made, even Google as a leader in AI, have been embarrassing or, worse, a source of legal liability.
This indicates that the initial optimism of what AI could be capable of might be causing people to see out of rose coloured glasses. From the teacher perspective, many students seem to think that AI can solve all of their problems.