Remember, a 10 percent improvement in productivityis just as good for employers as a 10 percent reduction in compensation.
This really helped clarify how businesses think in terms of “unit labor cost.” I’d never thought of it like an equation before. But it also raises a disturbing point: workers are always being pushed to either work harder or accept less money. What would it take to flip this logic—so that gains in productivity automatically meant gains for the workers, not just the company?