As Director 0f University of Michigan Press I’m afraid to say that everything you say in this post, Sheila, is true. We’ve struggled over the last few years to bring innovative digital projects into the mainstream press workflow, and you’ve been caught in the middle.
This was probably one of the more interesting parts of this article. This was a total admission of negligence on behalf of the university. It's great to see a faculty member step up and shoulder the load when someone voices their displeasure of being stuck 'between the cracks' of digital projects into mainstream press workflow.