9 Matching Annotations
  1. Mar 2026
    1. What Makes Us Tick?

      I don't love this. This phrase and the word "tick" comes across a bit aggressively, or angrily. I don't necessary feel a sense of comfort or confidence when hearing this phrase. I understand the sentiment is to convey that we have a high level of belief in our core values and is meant to invoke a strong emotional response, but I think we should think about changing this to convey our core values in a bit more of a productive, friendly, passionate, inspiring way. Here is an alternative: Our Core Values - What Powers Our Purpose

    1. If you catch yourself doing things that you could feel could be rolled into a process or automated, bring them up to the team right away.

      Re-write - remove extra "could" before "feel"

    2. I never want to catch people doing stupid work that could have been systematized.

      The word stupid here offers no benefit, and feels unprofessional. Here is an alternative phrasing: "I want our team to avoid unnecessary work that could be reduced by putting systems in place that make processes more efficient and consistent."

    3. I'll schedule a call for you with Miles, you'll likely be blown away by the awesome feedback and ideas you get during that call.

      We would be more open to this if there were consistency with the calendar. There has been ongoing resistance to scheduling meetings because your availability is unpredictable, and frequent rescheduling or unavailability does not present well. I like the idea, but we should only move forward if we are committed to making that change happen.

    1. Overall, I think the concepts align well with what we want to convey. Some phrasing could be reworked, not to change the meaning, but to simplify our ideas and make them more concise.

    2. Owners that realize their properties are investments, and are willing to invest into them to create the best rate of return appropriate for their asset to craft a mutually respectful environment for those who will live in them.

      We should adjust: "Owners who treat their properties as investments, strategically enhancing them to maximize returns and create a positive, respectful community for residents."

    3. They are thinking and talking about the service we deliver with joy and positively with everyone they interact with and they are as excited as they can possibly get about real estate.

      We should adjust this, it could be more concise & punchy. Maybe: "They proudly share their positive experience with our service and their excitement about real estate with others."

    4. Taking something that they viewed as a poorly performing stress and distraction and turning it into a joy that produces great returns year after year. Primarily being a firm they believe will always have their best interests at core.

      We should rework this to something closer to: "Taking the complexity out of property ownership and transforming it into a smooth, rewarding experience that produces consistent returns year after year. All while knowing their best interests remain at the center of everything we do."