CIOs can ask what their institution is trying to achieve. What are the challenges? Where are the pain points? CIOs should hunt for the problems on campus and try to explore where AI can play a part in helping to solve them.
Much of the pain is the result of downsizing and I think that's driving the interest in AI unfortunately. The fantasy that we will be able to replace human beings with AI is alive and well in higher ed and CIOs will need to navigate that before millions of dollars are wasted. When Admissions asks you, "Everyone else has a chatbot. When are we getting one?" you will need to be ready with an intelligent, strategy-based response. "Everyone's doing it," should not enter into it - but we have a pretty dismal track record in this regard. .