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EVANS SCHOOL OF PUBLIC POLICY AND GOVERNANCEUNIVERSITY of WASHINGTONRescuing Search and RescueA volunteer rescue organization’s struggle with internal tension and the path toorganizational competency.During the holiday season in the mountains of Utah, a woman headed into the wilderness,alone with her snowmobile. The temperatures were below freezing and it was snowing, but shewas excited to spend the day exploring. As the morning sank into afternoon, she decided tohead home and turned her snowmobile around to head back the way she came. Sometimesoon afterwards, the engine gave a sputter and died. She climbed off, feeling anxious, to see ifshe could fix the problem. She was a great distance from any other vehicles or trails.Elsewhere in Utah County, a group of 35 men sat down with their wives to enjoy the annualJeep Patrol Christmas Party. The food was served, everyone in high spirits, and ready for a nightof friendship and celebration. Suddenly, pagers started beeping, a signal that someone was outin the wilderness and needed their help. Four men heard the pagers and stood up immediately,keenly aware that their urgent response to someone stranded in the present winter conditionscould be a matter of life and death. Even though the other Jeep Patrol members had equalresponsibility to help with all search and rescue calls, they were very hesitant to leave theirholiday dinner and their wives. They chose to stay at the party.The four men who were ready and willing to answer the call sorung into action. They preparedthemselves for the many hours they would spend searching, helping, and administering medicalcare on that frigid winter night. They prepared themselves and their equipment as quickly asthey could and then headed into the mountains to find the woman. They knew they did nothave the manpower to handle anything but a straightforward search and rescue because oftheir fellow members’ unwillingness to answer the call. They could only hope to find thewoman and help her to safety without any unexpected incident, such as a sudden shift inweather or the woman being severely injured, or the four of them may not have been able tohandle the call out successfully. After several hours, near 2 o’clock in the morning, they foundher huddled underneath the hood of her snowmobile. She had crawled inside to collectwhatever heat she could from the engine. The men who had unhesitantly answered the callsaved her from freezing to death.This case was written by Mariah Hill while an Evans School MPA student and Associate Professor Stephen Page at the Universityof Washington, Evans School of Public Policy and Governance. The case is intended solely as a vehicle for classroom discussion,and is not intended to illustrate either effective or ineffective handling of the situation described.The Electronic Hallway is administered by the University of Washington's Daniel J. Evans School of Public Policy andGovernance. This material may not be altered or copied without written permission from The Electronic Hallway. Forpermission, email hallhelp@u.washington.edu. Electronic Hallway members are granted copy permission for educationalpurposes per Member's Agreement (hallway.evans.washington.edu).Copyright 2015 The Electronic Hallway