The resulting “Customer Service for Anything” hotline promises callers that a Zappos staffer will give them Netflix recommendations, check the inventory levels at their local grocery store, or just be a friendly voice for someone feeling isolated in a lockdown situation.9
This is another fascinating model from Zappos. I had no idea they were so creative in their business models and the way they operate. I think this makes them stand out but I am just now learning this so apparently it was before things could go viral. I think if this was happening right now with tik tok and other social media people would be all over a customer service representative for Zappos that can help you with shoes and also tell you what to watch on Netflix.