4 Matching Annotations
  1. Nov 2023
    1. 36% of Salesforce customers that have bought other companies’ cloud products – like Service Cloud, Sales or Marketing Cloud – have also purchased Community Cloud. In addition to that, 21% of respondents intend to purchase Community Cloud in the very near future. If this is true, more than 50% of the most active Salesforce customers will use Community Cloud actively for their business needs very soon. And all of that within two years of the product launch!

      These numbers suggest a growing preference for Community Cloud among Salesforce's most active user base, so that underscores a substantial opportunity for businesses to enhance their Salesforce experience through Community Cloud integration.

  2. Oct 2023
    1. With Salesforce Experience Cloud Builder, you can create custom online spaces for a variety of business processes without any coding required.

      Creating a page with Salesforce Experience Builder is straightforward:

      Go to the Pages menu and click 'New Page.' Choose between standard or object page types. Select a layout, pre-configured or custom. Drag and drop components onto the page. Add components from the AppExchange if needed. With Salesforce Experience Builder, you can create custom online spaces without coding.

    1. Follow these step-by-step instructions to enable Global Search in Salesforce Experience Cloud:

      To enable Global Search in Salesforce Experience Cloud:

      In Experience Builder, go to the Pages menu and search for 'Search.' Delete the standard Search Results component. Drag and drop the Global Search Results component onto the canvas. Customize search results by adding searchable objects. Save, publish, and test your Global Search. Global Search streamlines the search process and improves productivity for community users.

  3. Jan 2020
    1. Lightning Platform allows you to build employee-facing apps to customize and extend your Salesforce CRM. With Heroku you can go even further, building pixel-perfect applications for your customers in open-source languages like Java, Ruby, Python, PHP, JavaScript, and Go.

      Lightning: internal apps, employee-facing<br> Heroku: non-internal open-source apps, taking advantage of organization infrastructure and data

      Of course, if not all employees are Salesforce users/licensed, then a "non-internal" app could still be an organizational app, but without having to secure expensive Salesforce licenses. Also, if one wanted to build an external "customer" engagement community it could be done without needing a Salesforce Community and associated community licenses.