To complicate matters, instructors who ask IDs/ETs for help in identifying a technology solution often expect the ID/ETs to support the product even if it is not adopted as an institutional solution.
Yes, an assumption that oftentimes results in major frustration. This should be discussed in advance at any scope of adoption.
instructional designers and educational technologists (IDs/ETs)
Interesting how this is being bundled together, suggesting that there's still not clear demarcations.
Lightning Platform allows you to build employee-facing apps to customize and extend your Salesforce CRM. With Heroku you can go even further, building pixel-perfect applications for your customers in open-source languages like Java, Ruby, Python, PHP, JavaScript, and Go.
Lightning: internal apps, employee-facing<br> Heroku: non-internal open-source apps, taking advantage of organization infrastructure and data
Of course, if not all employees are Salesforce users/licensed, then a "non-internal" app could still be an organizational app, but without having to secure expensive Salesforce licenses. Also, if one wanted to build an external "customer" engagement community it could be done without needing a Salesforce Community and associated community licenses.