6 Matching Annotations
  1. May 2020
    1. You don’t need to have any reason for exercising this right — you can simply change your mind
    2. Consumers located in the EU are also protected by a default legal 2 year guarantee on products purchased at no additional cost. Here again: 2-years is the statutory minimum
    3. EU consumer law applies to contracts or other legal relationships between consumers (on one side) and professionals, businesses, companies on the other (B2C). It does not apply to B2B (e.g. a supermarket places an order with its fruit supplier) or C2C relationships (e.g. I sell my old bike over eBay).
    4. In the US, there is no one national law in regards to returns/refunds for purchases made online as in most cases, this is implemented on a state-by-state basis, however, under several state-laws, if no refund or return notice was made visible to consumers before purchase, consumers are automatically granted extended return/refund rights. In cases where the item purchased is defective, an implied warranty may apply in lieu of a written warranty
  2. Sep 2016
    1. A recent Hewlett-Packard printer software update changed the printers so they would not work with third-party ink cartridges. Worse, the change was made as part of a security update.

      https://act.eff.org/action/tell-hp-say-no-to-drm Petition HP to fix this wrongdoing, and promise not to repeat it. They are also being asked to promise not to invoke the DMCA against security researchers who find vulnerabilities in their products.