4 Matching Annotations
  1. Oct 2020
  2. Dec 2016
    1. Make sure your PagerDuty account is set up correctly and test your notification settings.

      A good starting point for the notification rules is:

      • Immediately after it's assigned to me: push notification (install iOS/Android app!)
      • 2 minutes after it's assigned to me: sms to mobile
      • 5 minutes after it's assigned to me: phone call to mobile

      Make sure to install the PagerDuty iOS/Android app on your phone, and add the PagerDuty phone number to your contacts and then favourites, and allow your favourites during "Do not disturb" (a.k.a. in the middle of the night).

  3. Sep 2013
    1. They created and implemented the “Developer on Call” program, to address the problem of IT Operations asking, “why should I be the only person waking up at 3am?” To create more developer responsibility and accountability, and to ensure that IT Operations had the necessary resources on hand during deployments, each developer rotated to be on call for one week. With the company’s current size, this translates to one week every three years that a developer would have to be on call 24/7.