9 Matching Annotations
  1. Mar 2021
    1. There are changes in the environment not related to the program's designer, but its users. Initially, a user could bring the system into working order, and have it working flawlessly for a certain amount of time. But, when the system stops working correctly, or the users want to access the configuration controls, they cannot repeat that initial step because of the different context and the unavailable information (password lost, missing instructions, or simply a hard-to-manage user interface that was first configured by trial and error).