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- Jan 2021
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hbr.org hbr.org
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Anyone can apply these same methods on the job. Say you have someone in your company who is a masterly communicator, and you learn that he is going to give a talk to a unit that will be laying off workers. Sit down and write your own speech, and then compare his actual speech with what you wrote. Observe the reactions to his talk and imagine what the reactions would be to yours. Each time you can generate by yourself decisions, interactions, or speeches that match those of people who excel, you move one step closer to reaching the level of an expert performer.• • •
Many everyday events present an opportunity to learn, but only if they are reframed into an "action-feedback" perspective. Learn to recognize these opportunities and reconstruct the frame so that you can learn to judge the quality of an action by the response it produces. Critique it against your own thought process and improve iteratively.
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