Know more about refunds <link refunds page>

For failed payments, send Payment Links to your customers and request them to complete the transactions.

You can perform any of the following actions:

Remove bullet

Remove the text background color.

1. Remove background highlight
2. Use the regular bullet style instead of dash/hyphen

remove the background highlight

Razorpay Dashboard

Following is a list of subcategories under Financial Services:

Make similar changes to other pages

Financial Service Subcategories

Use same heading verbiage for all the other pages

Payment Methods for Merchant Categories

All are broken links - 404 error

Razorpay classifies businesses by the type of good or services they provide and groups them into Merchant Categories and Subcategories. We provide most of the payment methods to all the businesses. But, due to our partner bank restrictions, some of the payment methods may not be available to all the Merchant Categories and Subcategories.

Click the following links to know the availability of the payment methods for the different Merchant Categories and Subcategories. For example, if you are selling books online, you should look for Ecommerce > Books and Publications.

Merchant Categories <use Heading 2>

Use heading style 2 for all such headings Same inputs for all the pages

Change to Available All the table size columns should be resized to give an even look to the page.

Change to Availability of Automatic Payment Methods And use Heading 1

Same changes for all other pages

subcategory

replace not with Not

Looks like a repeated step.

Should we say: You will start receiving notifications on the registered number.

There is a small edit icon next to the mobile number. What happens when the user clicks there? Can we add a small note about the edit icon.

Do we need to click the Receive updates check box? The label name of the check box needs to be corrected. Razorpay not RazorPay.

Instead of the word opt in/opt out can we use a simpler word? You can choose to enable the WhatsApp notifications while signing up or later from the Razorpay Dashboard. Also, add a screenshot and the steps about how to enable WhatsApp during sign up process. This should be a separate sub section.

Can we write in simpler language: To overcome such exception and provide a smooth payment experience to your customers, use the Rainy Day Kit.

remove

This question is not clear. Should be rephrased and better if we can include an example.

I thought that the EMIs get cancelled if the order is cancelled and refunded to the customer (minus bank charges etc and interest paid).

What happens to the EMIs if the customer cancels an order?

If your customer cancels or returns an order purchased using the Credit Card or Debit Card EMI option, the entire purchase amount is refunded to the customer's card immediately. The EMI is also cancelled at your (merchant) end. If the customer has paid any down-payment amount, it is refunded to the customer's card within 5-7 business days. The customers should contact their bank to confirm the EMI cancellation.

How can the customers track the EMI refund amount in their accounts?

For the EMI refund, a record is displayed in the customer's bank statement stating the Refund/Reversal amount for the payment towards EMI. The EMI amount refunded to your customer depends upon their bank based on the cancellation fee, processing fee or any other bank charges.

Cardless EMI Refund

Your customer purchases a product from your website or app using Cardless EMI option and requests for refund. Any EMI instalments paid by the customer is refunded to the same payment mode or account that was used to make the payment. Refer Cardless EMI section for more details.

Debit Card EMI Refund

If your customer purchases a product from your website or app using Debit Cards EMI option and raises a refund request, only a Full Refund request can be raised.

Debit Card EMI does not support multiple Partial Refunds as order information, or product details are not sent to the bank processing the EMI payments. Razorpay team shares the reconciliation file with the bank, and the bank refunds the amount based on the calculations. Refer Debit Card EMI section for more details.

Note: The interest paid by the customer as part of the EMI payment cannot be refunded.

Refer to the following examples about how refund is processed for Debit Cards EMIs:

• A customer purchases 3 products - Product A, B and C, in a single payment using the Debit Card EMI option. The customer cancels Product A within 5 days of purchase, and then cancels Product B on the 7th day. Here, a partial refund will not be supported as there are multiple items/orders, and Razorpay does not provide order-level split up to the bank. A Full Refund request can be raised with the bank for all the 3 products.

A customer buys 2 products, - Product A (₹2000) and Product B (₹7000). In a 3-month EMI plan, the customer needs to pay an EMI amount of ₹3100 (Total payment of ₹9300 in 3 months). After paying the first instalment, the customer returns Product A. In this case, for a Debit Card EMI option, you cannot raise a Partial Refund request for ₹2000. You will have to raise a Full Refund request for the entire amount of ₹9000. The interest of ₹100 that the customer paid as part of the first EMI instalment cannot be refunded.

The bank refunds the amount, Min (Rs. X, Total Principal paid). <Please check if this is right)

• If Rs. X = Total Principal Amount paid by the customer, it is Full Refund.
• If Rs. X < Total Principal Amount paid by the customer, it is Partial Refund.

No Cost EMI Refund

Example

Your customer purchases a phone that costs ₹30,000. If the interest rate applied is 15% in a 3-month EMI plan, the customer should pay an interest amount of ₹4,500. However, in No Cost EMI scenario, the customer does not require to pay the interest and need to pay the original cost of ₹30,000 in EMIs. Refer No Cost EMIs section for more details.

After a refund request is raised, Razorpay calculates the No Cost EMI amount value and shares it with the bank. The EMI value is calculated using a simple formula, that is A/N where:

A = Price of the Product. N = Number of EMI instalments.

For the above example, the No Cost EMI= 30000/3= ₹10000.

Note: The processing charges levied by the bank for using the No Cost EMI option cannot be refunded to the customer.

Credit Card EMI Refund

If a customer purchases a product on your website or app using Credit Card EMI option, and requests for refund, there can be following two scenarios in case the refund is processed:

• When the refund is requested before an EMI is created on the card: Your customer receives a full refund of the amount paid using the credit card.

• When the refund is requested after an EMI is created on the card: Your customer receives a full refund of the amount paid using the credit card as most of the credit card issuers will consider the EMI loan as pre-closed. Note:

• Depending on the card issuer and their terms and conditions, the interest or processing charges levied for using the EMI option may or may not be reversed.

• For Partial Refund requests, the principal amount gets adjusted. The interest, GST and other charges already levied by the bank do not get refunded. To cancel a Credit Card EMI, your customer should contact the credit card issuing bank. Refer Credit Card EMI section for more details.

You can process full or partial refunds to your customers who have used EMI methods, such as Debit Card EMI, Credit Card EMI, Cardless EMI and so on, offered by different banks that have partnered with Razorpay.

You can also process refunds to your customers who have made payments using the Pay Later option offered by various third-party providers.

Remove the Overview Heading. If we use Heading 1 after the title, a separator line is displayed below the title which we do not want.

When your customer makes an online purchase using EMI methods on your website or app, the transaction amount is converted into Equated Monthly Instalments (EMIs). Following is the EMI payment flow from the customer to the merchant:

1. Customer purchases for Total_Amt via EMI on the merchant website or app.
2. Bank Pays Razorpay (Razorpay_Amt = Total_Amt - Bank Commission).
3. Razorpay Pays Merchant (Merchant_Amt = Razorpay_Amt - Razorpay Commission).

• Your customer may be charged cancellation charges by the bank over and above the refund amount.
• The interest paid for EMI payments cannot be refunded. [Check if this is correct]

You raise a refund request with Razorpay indicating the amount to be refunded (Rs. X).

You receive a refund request from your customer.

Refund Flow for EMI Payments

Is it you or the customer who pays the EMI every month. The wording needs to be changed accordingly.

Payments will be enabled on the above mentioned website or app only after KYC approval.

Provide the website URL and click Save & Next.

In the form, for the Website/App URL field, select Website/App.

To get access to Live Mode API keys, provide your website or mobile app details by following these steps:

You must provide your website or mobile app details during account activation. Without these details, you will not be able to access Live mode API keys. However, you can still accept payments from customers using Invoices and Payment Links generated via the Dashboard.

This is a JavaScript method. You can use additional functions to automatically open and close Checkout as required.

This is an HTML-based form action method. You cannot use any JavaScript function to make any customisations.

You can use the automatic checkout method (Quick Integration) for quickly integrating Razorpay Gateway with your website and start accepting payments. For example, you can change the font or background colour of the Pay button.

The Pay button is auto-created. It cannot be customised.

The automatic checkout method is simple and fast. However, we recommend the manual checkout method (Standard Integration <link here>) for integrations as it provides greater control on the checkout process. Given below is a comparison between the Standard (Manual) and Quick (Automatic) checkout integrations.

Put this as a note.