Imagine an old, heavy suitcase whose well-worn handles are hanging by a few threads. Thehandle is “Trust the Process” or “Story Is King”—a pithy statement that seems, on the face ofit, to stand for so much more. The suitcase represents all that has gone into the formation ofthe phrase: the experience, the deep wisdom, the truths that emerge from struggle. Too often,we grab the handle and—without realizing it—walk off without the suitcase. What’s more, wedon’t even think about what we’ve left behind. After all, the handle is so much easier to carryaround than the suitcase.

Likewise, we “trusted the process,” but the process didn’t save Toy Story 2 either. “Trust theProcess” had morphed into “Assume that the Process Will Fix Things for Us.” It gave ussolace, which we felt we needed. But it also coaxed us into letting down our guard and, in theend, made us passive. Even worse, it made us sloppy.