Software agentsmay allow users to achieve their goals in complex environments with limited expertise.

In other scenarios, the agent may be continuously monitoring and analyzing theuser’s actions and proactively acting to assist the user.

Automation technology is capable of doing things on its own. Wecall such technology an agent, also sometimes called a software agent, intelligent agent, conversa-tional agent, personal digital assistant, or intelligent interactive system.

Wecall such technology an agent, also sometimes called a software agent, intelligent agent, conversa-tional agent, personal digital assistant, or intelligent interactive system.