"Organizational change management ensures that the new processes resulting from a project are actually adopted by the people who are affected.”

Kotter proceeds to explain his eight-stage process of creating major change that consists in (1) establishing a sense of urgency (2) creating the guiding coalition (3) developing a vision and strategy (4) communicating the change vision (5) empowering broad-based action by getting rid of obstacles and changing systems or structures that undermine the change vision (6) generating short-term wins (7) consolidating gains and producing more change (8) anchoring new approaches in the culture

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