Initial thoughts — review later
I mean, if I had to pull in some Bandura, it's bi-drectional determinism? Right? So it's influencing behaviour as an environmental factor that could also be done by thinking?
If I think about Csikszentmihalyi in Good Business on culture as a game, perhaps rules are to games what protocols are to culture? If culture is a set of norms that keep you from anomie / entropy and make spaces for alienation, then the agency of the individual may be developed over time (control over consciousness) that may allow for greater expression over agency to follow or not follow protocols. In this sense, protocols would be the default, and intentionally not following protocols (probabilistically not by chance) might require agency? That is if we are following the definition that good protocols have the Schelling point or become default and are almost invisible untill they break.
Bureaucracy may be an example of a deeply frustrating protocol?