Dave Snowden? It’s a sense-making framework as well, but there’s a part where Dave talks about aporia: a state of puzzlement or disorientation, until you finally get to the point where you actually understand what you don’t know. First, you don’t even know what you don’t know, because everything is confusing. And then, through exploration, you get to a certain point where you think, “Okay, I don’t understand this, now I’ve got to learn about that.” So, I actually know what I don’t know, and now I can go into it and take some action. That’s where the actionable part comes. And part of that, too, is being comfortable with being disoriented.
refs [[Dave Snowden p]] aporia, disorientation as trigger to get a sense of what it is you don't know, through exploration. To get to the point where your knowledge need becomes actionable