8 Matching Annotations
  1. Nov 2020
    1. From the restaurant’s perspective, the service-boundaries in time were quite short

      This reminded me of the marketing concept "Moments of truth" by A.G. Lafley (P&G), name ZMOT-FMOT-SMOT-TMOT - In my conference talk "Real, mental, virtual - Maps and reference points in the stores" that I gave back in 2012 at New Media Conference I briefly touched this subject.

      Moment of truth (marketing)) Zero moment of truth (ZMOT) decision-making moment - Think with Google

  2. Apr 2020
  3. Dec 2019
  4. Oct 2019
    1. No matter how well you design a system, humans will end up surprising you with how they use it. “We make it obvious that it’s a bot, a digital assistant, at the start. But sometimes customers overlook that. And they’ll say, ‘are you a bot? What’s going on here? Transfer me through!’ And they’ll get into it quite strongly,” explains David Grilli, AGL’s chatbot product owner

      Interesting to note response to chatbots

    1. “Productive engagement requires policy development and delivery staff to understand each other and to trust each other. Sometimes, policy departments are trying to keep things very quiet, because we don’t want things to leak, but that often risks not [having] a fulsome piece of advice to give to government, so a balance needs to be struck.”

      Quote from DHS Secretary

  5. Sep 2019
    1. The statement itself would trigger questionable eyes and weird look at you. Few people will judge you why someone would invest in such a controversial or risky business. But if you look at the latest stats, it altogether suggests a different story about the cannabis business. The industry has experienced unprecedented growth over the last few years.

      As you have made a new marijuana delivery app and website now you can spread the word about it in a local area and then to the city.

  6. Jul 2019
    1. This system delivers lunch physically to office workers of Mumbai who can’t go home during the lunch time. And you would be surprised to know that about 8 million lunches are delivered by these “Dabbawalas”(delivery persons) everyday without using any technology.

      Starting an Online office food delivery business has proven to be a lucrative idea for startups. Eat Club is the Top lunch catering services in 2019.

  7. Mar 2019
    1. If you are considering creating a food ordering app then this list of 5 best food delivery apps of 2018 & 2019 will inspire and guide you to bring your dream startup into reality.

      If you are considering creating a food ordering app then this list of 5 best food delivery apps of 2018 & 2019 will inspire and guide you to bring your dream startup into reality.