8 Matching Annotations
  1. May 2024
  2. Mar 2021
    1. ROI of Accessibility

      Greg Williams, Deque Systems

      Link to Session

      4 main business cases (eCommerce case study):

      • Increasing market share
      • Controlling operational costs
      • Managing risk profile
      • Aligning digital presence with company core values

      Increasing market share

      • after-tax income for working-age people with disabilities in the US: $490 billion
      • 20 million (35% of all people with disabilities) are US working age adults, age 16-64
      • If you're not accessible and your competitor is, you lose that market share
      • Vision, Hearing, Ambulatory, and Cognitive are most common disabilities
      • Inaccessible e-commerce retailers losing out on $6.9B annually

      Controlling operational costs

      • "Click-in" payment costs much lower than call-in, mail-in, and walk-in (brick & mortar). Pushing to digital channel cuts costs - up to $14m. Can't push disabled customers to digital if experience is inaccessible.
      • Blind users call company's customer service department 1x/week on average because of website inaccessibility. They call multiple times even when they have abandoned the transaction. Save time & $ on customer service calls.

      Risk management

      • approx 10k ADA lawsuits per year. CA, NY, and FL are where lawsuits are most prevalent
      • potential cost of complaints: blended rate of $120/hr when you consider support personnel, compliance/regulatory personnel, product management, devs, QA, testing, etc
      • calculating proactive vs reactive fix loss, assuming 100 complaints annually, upwards of $1m per year cost for "reactive" fixes
      • lawsuits: blended rate of $225/hr assuming company leadership, legal council, external SMEs, etc are involved
      • DOJ could levy fine of $96,834 for first action while still requiring website to become accessible

      Alignment with core values

      • If mission or motto is to be inclusive, customer-centric, etc, are you really meeting that mission if you don't include a11y in priorities?
      • Customers increasingly want to purchase from companies that share their view
      • Consumers who have a negative or positive experience re: a11y tend to share with family and friends
  3. Feb 2021
  4. Oct 2020
    1. The same way many social networks track keystone metrics like time to X followers, they should track the ROI on posts for new users. It's likely a leading metric that governs retention or churn. It’s useful as an investor, or even as a curious onlooker to test a social networks by posting varied content from test accounts to gauge the efficiency and fairness of the distribution algorithm.
  5. Mar 2019
    1. 4 tips to implement just in time learning at your organization This article is published by Udemy so it would appear to be credible. Reading is a bit difficult because of the light font and a sales orientation can be discerned. Nonetheless it does have some useful tips such as encouraging professional developers to 'redefine how you measure learning.' rating 3/5

  6. Nov 2016
  7. Mar 2016
    1. Le kilométrage varie selon les versions !

      Là aussi, rien d'immuable, chaque époque imposant son interprétation et son ton.

      Un journaliste du Voir a créé une liste de citations similaires intitulée : 5000 ans d'enfants roi. ;-)

      http://mbe.io/1QuRZOI

      Si jamais elle disparaissait du Voir, j'en ai une copie. Simplement m'écrire.