When the system fails, users need to be able to redirect it. To avoid biases and discrimination, some level of transparency and explainability is required.
statements that describe assertions of desirable system properties
When the system fails, users need to be able to redirect it. To avoid biases and discrimination, some level of transparency and explainability is required.
statements that describe assertions of desirable system properties
In other scenarios, the agent may be continuously monitoring and analyzing theuser’s actions and proactively acting to assist the user.
nteraction between usersand agents opens up new ways of thinking about interaction.
Automation technology is capable of doing things on its own. Wecall such technology an agent, also sometimes called a software agent, intelligent agent, conversa-tional agent, personal digital assistant, or intelligent interactive system.
Wecall such technology an agent, also sometimes called a software agent, intelligent agent, conversa-tional agent, personal digital assistant, or intelligent interactive system.
Automation technology is capable of doing things on its own.
An exciting and distinctive aspect of this type of interaction is that users interact with some-thing that may have agency.
They may need to hand over control to a human driver in parts they cannothandle.
Semi-autonomous vehicles can drive parts of aroute autonomously.
They typi-cally do so by using some kind of AI that takes over part of a task from the user.
Our preliminary results indicate that there is an additional phase, the intention to learn, and three relating factors, self-efficacy, conversion readiness, and peer support, that significantly influence the acceptance of mobile technologies among the participants, but are not represented in the existing models. With these findings, we propose a tentative theoretical model that extends the existing theories to explain the ways in which our participants came to accept mobile technologies.
sentences about extending existing theoretical models with research findings
Triangulating the empirical findings from our preliminary results with the existing theoretical models, we proposed an extension of the existing theoretical models that explains the technology acceptance behavior of our participants who were aged 60 or over. Our proposed model incorporates key elements of prior models and introduces novel components that significantly influence the participants' technology acceptance, namely one new phase, intention to learn, and three factors, self-efficacy, conversion readiness and peer support.
sentences about extending existing theoretical models with research findings
Consolidating our preliminary findings with the existing models, we propose an extended technology acceptance model for older adults illustrated in Figure 3. Extending to the predecessor theories, our tentative model introduces the perceived effort of learning a new technology as an obstacle for older adults' technology acceptance, which has not been reported in any studies of younger adults' technology acceptance.
sentences about extending existing theoretical models with research findings
Another stream of efforts sought to understand physical and cognitive performance of older adults in interacting with mobile technologies. Studies have shown that typical interaction components and techniques of a smartphone often prevent older adults from smooth and instant interactions with it. For example, the small size and the low contrast of buttons on a mobile display has a significant negative influence on interaction performance such as speed and accuracy [18], and decline in motor skills is correlated with time required to complete a task [30].
citations about older adults
Lee and Coughlin reviewed studies of older adults' technology acceptance and identified ten factors that are critical facilitators or determinants of older adults' acceptance of technology: value, usability, affordability, accessibility, technical support, social support, emotion, independence, experience, and confidence [20].
citations about older adults
Many studies have empirically investigated technology acceptance practices among older adults. While diverse in detail, most works point out that an individual's personal context [38] and the social context [36] in which the technology is introduced are the primary factors influencing the perception of, experience with, and evaluation of new technological developments among older adults [19].
citations about older adults
Seniors have historically been late adopters to the world of technology compared to their younger counterparts [24, 40]. As a result, older adults and their adoption of new technologies have been a topic of active research since the advent of consumer technologies (e.g., automated teller machine [32], scanner-equipped grocery stores [41], electronic funds transfer [15]).
citations about older adults
Nowadays, older adults are increasingly adopting and adapting to information and communication technologies [5]. For example, smartphone ownership among older adults has significantly risen in recent years [3]. However, its adoption levels among older adults in the US still sit at 27% as of 2015, whereas some 85% of Americans aged 18-29 are smartphone owners [31].
citations about older adults
Consolidating our preliminary findings with the existing models, we propose an extended technology acceptance model for older adults illustrated in Figure 3. Extending to the predecessor theories, our tentative model introduces the perceived effort of learning a new technology as an obstacle for older adults' technology acceptance, which has not been reported in any studies of younger adults' technology acceptance.
sentences that implicitly or explicitly mention theory
our key focus is to build a theoretical model that explains the process through which older adults accept (or reject) mobile technology, which can provide theoretical guidelines when designing a technology, and which may also be able to generate new investigations and experiments.
sentences that implicitly or explicitly mention theory
Triangulating the empirical findings from our preliminary results with the existing theoretical models, we proposed an extension of the existing theoretical models that explains the technology acceptance behavior of our participants who were aged 60 or over.
sentences that implicitly or explicitly mention theory
Again following grounded theory practices from [33], we compared the model that emerged from our data with existing theoretical models of technology acceptance to determine differences and similarities between them.
sentences that implicitly or explicitly mention theory
Employing the grounded theory method [33], we allowed recurring themes and concepts in relation to technology acceptance behaviors to arise from the data itself. Then, by triangulating our empirical findings with existing theoretical models from the literature, we found out that the existing models of technology adoption require new theory components to be able to describe technology adoption processes of our participants.
sentences that implicitly or explicitly mention theory
Using TAM, UTAUT, and several other works as theoretical underpinning, Renaud and Biljon proposed a model to explain older adults' mobile phone adoption.
sentences that implicitly or explicitly mention theory
Extending the original TAM and consolidating the constructs of several other existing models, Venkatesh et al. proposed the Unified Theory of Acceptance and Use of Technology (UTAUT) [37].
sentences that implicitly or explicitly mention theory
We propose that cognitive engagement may be a useful construct in conceptualizing human engagement with AI and can help to distinguish between passive engagement, when individuals simply follow AI recommendations, and deeper forms of engagement, when they critically examine these recommendations and compare them with their own knowledge and judgement.
sentences about intended user's goals
An outcome of deeper cognitive engagement would be an ability to reject information that is inconsistent with individuals' own knowledge and beliefs, and to adjust their own knowledge to incorporate new information.
sentences about intended user's goals
Given continuous concerns regarding the reliability and trustworthiness of AI, human critical engagement may be a necessary component of successful human-AI interaction, particularly in domains with a high cost of errors, such as health and medicine.
sentences about intended user's goals
In many areas of human enterprise, individuals increasingly rely on Artificial Intelligence (AI) to inform their decisions and choices.
sentences about intended user's goals
How do people process the information and advice they receive from AI, and do they engage with it deeply enough to enable learning?
sentences about intended user's goals
When people receive advice while making difficult decisions, they often make better decisions in the moment and also increase their knowledge in the process.
sentences about intended user's goals
Incidental learning typically occurs as a byproduct of other activities (e.g., problem solving, advice seeking) rather than as a result of explicit or formal educational activities [47]. However, like formal learning, incidental learning can only occur if people engage deeply with information.
sentences that implicitly or explicitly mention theory
This would suggest that this design did not fully reach the constructive level from the ICAP framework [15, 16].
sentences that implicitly or explicitly mention theory
While prior work has highlighted the critical role of explanations in promoting learning [10, 18], our work additionally demonstrated the value of creating the conditions for learners to engage constructively (as defined in the ICAP framework [15, 16]) with the explanations.
sentences that implicitly or explicitly mention theory
We hypothesize that the observed difference in learning gain was due to the degree of cognitive engagement with AI-generated information. When individuals were provided with a solution to their task (in the form of a decision recommendation), they did not need to engage deeply with the explanations and could simply proceed with action. However, when they needed to arrive at their own decisions, they needed to engage with the provided explanations and synthesize the information to arrive at the conclusions.
sentences that implicitly or explicitly mention theory
Rotgans and Schmidt attributes these differences in cognitive engagement to different degrees of autonomy afforded by different learning tasks [59].
sentences that implicitly or explicitly mention theory
While some authors discuss cognitive engagement as a personal trait of a student that does not depend on context [3], others suggest that cognitive engagement depends on the structure of each task [15, 30, 59].
sentences that implicitly or explicitly mention theory
al. propose Interactive-Constructive-Active-Passive (ICAP) framework to describe a continuum of learning behaviors (from passive, to active, to constructive, to interactive) and argue that each subsequent level leads to an increase in cognitive engagement and learning [15, 16].
sentences that implicitly or explicitly mention theory
Research in cognitive psychology suggested that people process information on different levels. Deep processing occurs when individuals engage in more meaningful analysis of information and link it to existing knowledge structures [2]. In learning sciences, depth of processing is often associated with the degree of cognitive engagement, which is described as a "psychological state in which students put in a lot of effort to truly understand a topic and in which students persist studying over a long period of time." [59].
sentences that implicitly or explicitly mention theory
Researchers in learning sciences use the term "cognitive engagement" to describe learners' engagement with the learning process. When people are cognitively engaged with instructional process and materials, they are more likely to benefit from instruction and are more likely to acquire new skills and knowledge.
sentences that implicitly or explicitly mention theory
Valarie A Zeithaml and William L Fuerst. 1983. Age differences in response to grocery store price information. Journal of consumer affairs 17, 2 (1983), 402–420.
any bibliographic entry relating to older adults
Mary E Sesto, Curtis B Irwin, Karen B Chen, Amrish O Chourasia, and Douglas A Wiegmann. 2012. Effect of touch screen button size and spacing on touch characteristics of users with and without disabilities. Human Factors: The Journal of the Human Factors and Ergonomics Society 54, 3 (2012), 425–436.
any bibliographic entry relating to older adults
Zhao Xia Jin, Tom Plocher, and Liana Kiff. 2007. Touch screen user interfaces for older adults: button size and spacing. In Universal acess in human computer interaction. coping with diversity. Springer, 933–941.
any bibliographic entry relating to older adults
Robin Brewer, Raymundo Cornejo Garcia, Tedmond Schwaba, Darren Gergle, and Anne Marie Piper. 2016. Exploring Traditional Phones as an E-Mail Interface for Older Adults. ACM Transactions on Accessible Computing (TACCESS) 8, 2 (2016), 6.
any bibliographic entry relating to older adults
Janan Al-Awar Smither and Curt C Braun. 1994. Technology and older adults: Factors affecting the adoption of automatic teller machines. The Journal of General Psychology 121, 4 (1994), 381–389.
any bibliographic entry relating to older adults
Wiktoria Wilkowska and Martina Ziefle. 2009. Which factors form older adults' acceptance of mobile information and communication technologies? Springer.
any bibliographic entry relating to older adults
Kerryellen G Vroman, Sajay Arthanat, and Catherine Lysack. 2015. "Who over 65 is online?" Older adults' dispositions toward information communication technology. Computers in Human Behavior 43 (2015), 156–166.
any bibliographic entry relating to older adults
Phil Turner, Susan Turner, and Guy Van de Walle. 2007. How older people account for their experiences with interactive technology. Behaviour & Information Technology 26, 4 (2007), 287–296.
any bibliographic entry relating to older adults
Hironobu Takagi, Akihiro Kosugi, Tatsuya Ishihara, and Kentarou Fukuda. 2014. Remote IT education for senior citizens. In Proceedings of the 11th Web for All Conference. ACM, 41.
any bibliographic entry relating to older adults
Karen Renaud and Judy Van Biljon. 2008. Predicting technology acceptance and adoption by the elderly: a qualitative study. In Proceedings of the 2008 annual research conference of the South African Institute of Computer Scientists and Information Technologists on IT research in developing countries: riding the wave of technology. ACM, 210–219.
any bibliographic entry relating to older adults
Chee Wei Phang, Juliana Sutanto, Atreyi Kankanhalli, Yan Li, Bernard CY Tan, and Hock-Hai Teo. 2006. Senior citizens' acceptance of information systems: A study in the context of e-government services. Engineering Management, IEEE Transactions on 53, 4 (2006), 555–569.
any bibliographic entry relating to older adults
Bjorn Niehaves and Ralf Plattfaut. 2014. Internet adoption by the elderly: employing IS technology acceptance theories for understanding the age-related digital divide. European Journal of Information Systems 23, 6 (2014), 708–726.
any bibliographic entry relating to older adults
HH Nap and HP de Greef. 2010. Self-efficacy & stress in senior computer interaction. In Proceedings of the 28th Annual European Conference on Cognitive Ergonomics. ACM, 227–230.
any bibliographic entry relating to older adults
Michael G Morris and Viswanath Venkatesh. 2000. Age differences in technology adoption decisions: Implications for a changing work force. Personnel psychology 53, 2 (2000), 375–403.
any bibliographic entry relating to older adults
Tracy L Mitzner, Wendy A Rogers, Arthur D Fisk, Walter R Boot, Neil Charness, Sara J Czaja, and Joseph Sharit. 2014. Predicting older adults' perceptions about a computer system designed for seniors. Universal Access in the Information Society (2014), 1–10.
any bibliographic entry relating to older adults
Chaiwoo Lee and Joseph F Coughlin. 2014. PERSPECTIVE: Older Adults' Adoption of Technology: An Integrated Approach to Identifying Determinants and Barriers. Journal of Product Innovation Management (2014).
any bibliographic entry relating to older adults
Sri Kurniawan. 2008. Older people and mobile phones: A multi-method investigation. International Journal of Human-Computer Studies 66, 12 (2008), 889–901.
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Vicki L Hanson. 2011. Technology skill and age: what will be the same 20 years from now? Universal Access in the Information Society 10, 4 (2011), 443–452.
any bibliographic entry relating to older adults
Mary C Gilly and Valarie A Zeithaml. 1985. The elderly consumer and adoption of technologies. Journal of consumer research (1985), 353–357.
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Nancy M Gell, Dori E Rosenberg, George Demiris, Andrea Z LaCroix, and Kushang V Patel. 2013. Patterns of technology use among older adults with and without disabilities. The Gerontologist (2013), gnt166.
any bibliographic entry relating to older adults
Helene Gelderblom, Tobie van Dyk, and Judy van Biljon. 2010. Mobile phone adoption: Do existing models adequately capture the actual usage of older adults?. In Proceedings of the 2010 annual research conference of the south african institute of computer scientists and information technologists. ACM, 67–74.
any bibliographic entry relating to older adults
Arthur D Fisk, Wendy A Rogers, Neil Charness, Sara J Czaja, and Joseph Sharit. 2009. Designing for older adults: Principles and creative human factors approaches. CRC press.
any bibliographic entry relating to older adults
Anna Dickinson, Alan F Newell, Michael J Smith, and Robin L Hill. 2005. Introducing the Internet to the over-60s: Developing an email system for older novice computer users. Interacting with Computers 17, 6 (2005), 621–642.
any bibliographic entry relating to older adults
Mario Conci, Fabio Pianesi, and Massimo Zancanaro. 2009. Useful, social and enjoyable: Mobile phone adoption by older people. In Human-Computer Interaction–INTERACT 2009. Springer, 63–76.
any bibliographic entry relating to older adults
Miha Cimperman, Maja Makovec Brenčič, Peter Trkman, and Mateja de Leonni Stanonik. 2013. Older adults' perceptions of home telehealth services. Telemedicine and e-Health 19, 10 (2013), 786–790.
any bibliographic entry relating to older adults
Luca Buccoliero and Elena Bellio. 2014. The adoption of silver e-Health technologies: first hints on technology acceptance factors for elderly in Italy. In Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance. ACM, 304–307.
any bibliographic entry relating to older adults
Sri Kurniawan. 2008. Older people and mobile phones:A multi-method investigation. International Journal ofHuman-Computer Studies 66, 12 (2008), 889–901.
Today's generations of older adults have not grown up with information and communications technologies that are widely available these days. Thus, there is "a natural confound of age and experience, since today's older adults are exposed to these technologies at a different point in their lives than today's young adults." [17]
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
Older people are less likely to have peers with sufficient technology experiences compared to their younger counterparts.
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
Incorporating these human factors and practical design suggestions for older adults, Fisk et al. proposed key recommendations for designing mobile devices for this age group [12].
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
Studies have shown that typical interaction components and techniques of a smartphone often prevent older adults from smooth and instant interactions with it. For example, the small size and the low contrast of buttons on a mobile display has a significant negative influence on interaction performance such as speed and accuracy [18], and decline in motor skills is correlated with time required to complete a task [30].
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
Lee and Coughlin reviewed studies of older adults' technology acceptance and identified ten factors that are critical facilitators or determinants of older adults' acceptance of technology: value, usability, affordability, accessibility, technical support, social support, emotion, independence, experience, and confidence [20].
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
most works point out that an individual's personal context [38] and the social context [36] in which the technology is introduced are the primary factors influencing the perception of, experience with, and evaluation of new technological developments among older adults [19].
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
One exception is the senior technology acceptance model (STAM) [28]. Using TAM, UTAUT, and several other works as theoretical underpinning, Renaud and Biljon proposed a model to explain older adults' mobile phone adoption.
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
Several studies have attempted to determine older adults' acceptance of technologies in general, and healthcare-related systems in particular, using the UTAUT framework. (e.g., email [14], a telehealth service [7]).
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
As a result, older adults and their adoption of new technologies have been a topic of active research since the advent of consumer technologies (e.g., automated teller machine [32], scanner-equipped grocery stores [41], electronic funds transfer [15]).
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
Seniors have historically been late adopters to the world of technology compared to their younger counterparts [24, 40].
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
Nowadays, older adults are increasingly adopting and adapting to information and communication technologies [5].
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
smartphone ownership among older adults has significantly risen in recent years [3]. However, its adoption levels among older adults in the US still sit at 27% as of 2015, whereas some 85% of Americans aged 18-29 are smartphone owners [31].
citations about older adults; for example, the citation numbers being highlighted when the citation is in regards to older adults
We also identified the factors that are critical to older adults but did not appear in the existing models. Finally, we applied the existing vocabulary to our model to comply with the conventional terms in the field.
sentences that implicitly or explicitly mention theory
Again following grounded theory practices from [33], we compared the model that emerged from our data with existing theoretical models of technology acceptance to determine differences and similarities between them.
sentences that use or mention grounded theory
Again following grounded theory practices from [33], we compared the model that emerged from our data with existing theoretical models of technology acceptance to determine differences and similarities between them.
sentences that implicitly or explicitly mention theory
Employing the grounded theory method [33], we allowed recurring themes and concepts in relation to technology acceptance behaviors to arise from the data itself.
sentences that use or mention grounded theory
We inductively analyzed the first-round interview data using thematic analysis based on a grounded theory approach [33]. Grounded theory methods build theory iteratively from the data, using rigorous coding practices. Initial open codes are primarily descriptive. These may be combined into more sophisticated related sets of descriptors, in which each set is referred to as an axial code. Subsequently, axial codes are combined into more theoretically powerful code complexes, called selective codes. Our approach included a process of open coding, axial coding, and selective coding.
sentences that use or mention grounded theory
In lightof our preliminary results, we propose a tentative theoreticalmodel that extends the existing theories to explain the waysin which the participants come to accept (or reject) mobiletechnologies.
sentences about extending existing theoretical models with research findings
Lastly, while our findings are based on only 24 participants, the sample size is commensurate with the Ground Theory approach.
sentences that use or mention grounded theory
We analyzed the second-round interview data using inductive and deductive approaches informed by grounded theory and other qualitative analysis methods [33, 22].
sentences that use or mention grounded theory
With these findings, we propose a tentative theoretical model that extends the existing theories to explain the ways in which our participants came to accept mobile technologies.
sentences about extending existing theoretical models with research findings
Components in red boldface in Figure 3 provide a preview of the new elements we have identified and their relationship to the components proposed in earlier models.
sentences about extending existing theoretical models with research findings
Triangulating the empirical findings from our preliminary results with the existing theoretical models, we proposed an extension of the existing theoretical models that explains the technology acceptance behavior of our participants who were aged 60 or over. Our proposed model incorporates key elements of prior models and introduces novel components that significantly influence the participants' technology acceptance, namely one new phase, intention to learn, and three factors, self-efficacy, conversion readiness and peer support.
sentences about extending existing theoretical models with research findings
Consolidating our preliminary findings with the existing models, we propose an extended technology acceptance model for older adults illustrated in Figure 3. Extending to the predecessor theories, our tentative model introduces the perceived effort of learning a new technology as an obstacle for older adults' technology acceptance, which has not been reported in any studies of younger adults' technology acceptance.
sentences about extending existing theoretical models with research findings
In particular, we identified an additional phase that is prominent among the participants, intention to learn, but did not appear in prior models. Then, we identified three new factors that significantly influence their technology acceptance but which are, again, not represented in the existing models: self-efficacy, conversion readiness, and peer support.
sentences about extending existing theoretical models with research findings
Triangulating the empirical findings from our preliminary results with the existing theoretical models, we proposed an extension of the existing theoretical models that explains the technology acceptance behavior of our participants who were aged 60 or over.
sentences that implicitly or explicitly mention theory
Consolidating our preliminary findings with the existing models, we propose an extended technology acceptance model for older adults illustrated in Figure 3. Extending to the predecessor theories, our tentative model introduces the perceived effort of learning a new technology as an obstacle for older adults' technology acceptance, which has not been reported in any studies of younger adults' technology acceptance.
sentences that implicitly or explicitly mention theory
Using TAM, UTAUT, and several other works as theoretical underpinning, Renaud and Biljon proposed a model to explain older adults' mobile phone adoption.
sentences that implicitly or explicitly mention theory
Although many researchers have sought to understand and predict technology acceptance behavior, there has been relatively less effort to build a theoretical model for older adults, with one exception (STAM).
sentences that implicitly or explicitly mention theory
Extending the original TAM and consolidating the constructs of several other existing models, Venkatesh et al. proposed the Unified Theory of Acceptance and Use of Technology (UTAUT) [37].
sentences that implicitly or explicitly mention theory
Azjen's theory of planned behavior [1, 2] posits that a specific behavior is the result of an intention to carry it out, and that intention is determined by attitudes, norms, and the perception of control over the behavior. Drawing upon this theory of planned behavior, Davis et al. developed the technology acceptance model (TAM) [10].
sentences that implicitly or explicitly mention theory
Then, by triangulating our empirical findings with existing theoretical models from the literature, we found out that the existing models of technology adoption require new theory components to be able to describe technology adoption processes of our participants.
sentences that implicitly or explicitly mention theory
Technology acceptance has been widely studied, and several models have been proposed and tested [10, 37]. However, the HCI literature lacks a comprehensive explanation of technology acceptance among older adults.
sentences that implicitly or explicitly mention theory
The beauty of the GP-TSM technique lies in its simplicity: at its core, all GP-TSM does is change the visual saliency of words by adjusting their opacity. This preserves the integrity of the original text and minimizes "ergonomic obtrusiveness" [100] while providing readers with a form of "contextual cuing" to arm them with "incidental knowledge about global context", which they can harness to better assign visual attention and memory when reading [40].
sentences that implicitly or explicitly mention theory
Furthermore, according to Stevens's power law, people perceive changes in gray scale not linearly, but rather by a factor of approximately 0.5 [71]. For instance, a threefold increase in opacity might only be perceived as 1.5 times more significant, further complicating the differentiation of levels.
sentences that implicitly or explicitly mention theory
This sequence resonates with efficient content absorption strategies highlighted in speed reading literature, where readers first capture the gist and then delve deeper [1, 63]. The interface, therefore, may inadvertently facilitate this structured, layered reading approach, which might explain the improvement in reading efficiency and comprehension.
sentences that implicitly or explicitly mention theory
We adopt the term "saliency" based on its definition (a "bottom-up, stimulus-driven perceptual quality which makes some items stand out from their neighbors") [42], and its use in augmented reality [85, 88], computer vision [17, 55], and cognitive science [37, 56].
sentences that implicitly or explicitly mention theory
Modulating text saliency is a widely studied aspect of textual information representation. This technique modifies the visual attributes of text to promote words of interest and guide readers' attention, making pertinent information more perceptible and thereby enhancing comprehension and the user experience [12, 42].
sentences that implicitly or explicitly mention theory
compressive summarization aims to select the shortest subsequence of words within a sentence that yields an informative and grammatical sentence [64]. This framework allows for a more concise representation of the original content while retaining the essence of its meaning.
sentences that implicitly or explicitly mention theory
Given the cognitive effort reading requires, readers frequently resort to skimming, which is a rapid, selective, and non-linear form of reading [2]. Eye tracking studies [30, 74] validate that such behavior is extremely common. However, multiple studies have suggested a significant trade-off between reading speed and comprehension [65, 66, 76, 87].
sentences that implicitly or explicitly mention theory
Specifically, automated summarization methods can introduce multiple types of errors: "crimes" of omission, hallucination, and misrepresentation.
sentences that implicitly or explicitly mention theory
Automated text summarization techniques, including but not limited to crowd-powered systems [10], prompting large language models (LLMs) [105], and other AI technologies, can address a subset of these difficulties, i.e., the resulting text may be shorter, with simpler sentence structures and fewer unusual words [62]. However, unless there is information within the original document that is truly redundant, the result is a lossy representation of the original document, regardless of whether the process is abstractive or extractive.
sentences that implicitly or explicitly mention theory
Our goal is to modulate the saliency of words in the original text so that users can easily bypass certain words during skimming while maintaining an uninterrupted reading flow.
sentences about intended user's goals
Be resilient to AI errors by enabling the reader to (a) notice, (b) have enough context to judge, and (c) easily recover from, automated decisions they disagree with.
sentences about intended user's goals
Support skimming without interrupting flow. The system should improve skimming of text while minimizing the impact on the user's natural reading flow. In particular, as much as possible, it should avoid presenting users with salient text that is unparsable as a coherent thought, i.e., the system should present a complete sentence rather than a phrase or sentence fragment.
sentences about intended user's goals
Support reading at multiple levels of detail. The system should help users navigate the full complexity of a text, shifting focus seamlessly between different levels of semantic coverage, or granularity, from the big picture to the fine details.
sentences about intended user's goals
Integrate seamlessly into existing reading experiences. The system should complement and not interfere with the existing digital reading workflow that people are used to. It should provide all the functionalities in the same view, minimizing the overhead of mode and context switching.
sentences about intended user's goals
Remain faithful to the original text. The system should not automatically reword or add new words or phrases to the original text. It should preserve the original text, while rendering it in a way that aids reading, skimming, or information retrieval.
sentences about intended user's goals
We aspired to design a text rendering interface that alleviates some of the cognitive demands of reading, skimming, or performing information retrieval on natural language documents—particularly those with long, complicated sentences—without compromising the integrity of the original content.
sentences about intended user's goals
Established theories of human cognition describe how exposure to variation and consistency within prescribed structures can help people more robustly form mental models of a phenomenon, e.g., how an LLM behaves. Specifically, in line with Variation Theory [35], the features we instantiate identify patterns of consistency (Figure 1d, "Exact Matches"), variation (Figure 1c, "Unique Words"), or both (Figures 1a, 1b, "Positional Diction Clustering (PDC)"—a novel algorithm we introduce in this paper). In line with Analogical Learning Theory [13], PDC highlights analogous text across LLM responses, i.e., positionally consistent and similar in diction, such that users can see emergent relationships.
sentences that implicitly or explicitly mention theory
users may want to select the best option from among many, compose their own response through bricolage, consider many ideas during ideation, audit a model by looking at the variety of possible responses, or compare the functionality of different models or prompts.
sentences about intended user's goals
One prior piece of HCI work, ParaLib [51], does explicitly exploit these theories for system feature design, but does this in the domain of code.
sentences that implicitly or explicitly mention theory
There are two hypothesized benefits of this view. One is based on an understanding of human perception: the grid layout should help users compare more LLM responses because the spatial arrangement assists their memory. The other benefit is based on Variation Theory, which posits that discerning the impact of a critical aspect, for example model temperature, is only possible when experiencing variation along that dimension, isolated from variation along other dimensions.
sentences that implicitly or explicitly mention theory
Given that the features implemented in this work are in line with design implications of Variation Theory and Analogical Learning Theory, the results suggest that there may be further utility of these theories for guiding the design of future systems that help users make sense of data and form mental models from examples.
sentences that implicitly or explicitly mention theory
Theories of human concept learning suggest that a key step in forming accurate, robust mental models of a phenomenon is to be able to discern the underlying dimensions of variation (Variation Theory) and any latent structures beneath superficial details (Analogical Learning Theory). By detecting and communicating which sentences are both structurally analogous (by virtue of their position within the response) and semantically related (by virtue of highly overlapping content), users should be able to more easily identify emergent structures, as well as compare and contrast particular compositions of structural elements across responses and syntactic elements that may vary in meaningful ways across analogous sentences within those responses. These theories assert that these subtasks are key ingredients in forming those robust accurate mental models, i.e., learning from the LLM responses in order to better perform their overarching task.
sentences that implicitly or explicitly mention theory
In this work, in line with Variation Theory, the existing and novel features instantiated and described in the next subsection collectively identify patterns of consistency, variation, or both; they are explicitly designed to make emergent dimensions of consistency and variation easier for the user to perceive.
sentences that implicitly or explicitly mention theory
Variation Theory describes how helping people perceive the different dimensions of consistency and variation across examples (here, LLM responses) of the object of learning helps them more quickly and robustly leap to more accurate mental models. Analogical Learning Theory describes how people can form mental models or schema from perceiving structural analogical relationships across superficially varying examples (again, here LLM responses).
sentences that implicitly or explicitly mention theory
Variation Theory [35] and Analogical Learning Theory [13, 14] each propose mechanisms for how people may conceive and update their mental models based on concrete examples, or use their mental model in new situations.
sentences that implicitly or explicitly mention theory
participants seemed to prefer engaging with the text directly without having to articulate a lens with which to look at the corpus, since their analysis goal may be initially under-defined.
sentences about intended user's goals
we want to decorate text to show pre-computed relationships, such as string matches or analogous sentences, across responses. In this way, we help users shift cognitive bandwidth away from identifying overlapping or \
sentences about intended user's goals
In our formative study, we found that automated analysis rarely captured what the participants were looking for when inspecting LLM responses.
sentences about intended user's goals
We want to support a wide range of tasks that involve sensemaking. For example, we want to support the detection of similarities and differences between individual responses as well as groups of responses, and support the detection of
sentences about intended user's goals
We aim to make 10s to 100s of LLM responses cognitively comfortable to peruse, as this was the scale we found to be most relavent in our formative study.
sentences about intended user's goals
Our preliminary evaluation shows that users pay attention toitems with kinetic scrolling feedback during search, recogni-tion, and skimming tasks.
Tomodel degrees of interest (DOI) for a variety of existing webpages, we introduce social wear, a method for capturing DOIbased on social signals that indicate collective user interest.
This allows users to quickly find interesting content while ex-ploring without further cluttering the limited visual space.
To support nav-igation of long documents on touchscreen devices, we intro-duce content-aware kinetic scrolling, a novel scrolling tech-nique that dynamically applies pseudo-haptic feedback in theform of friction around points of high interest within the page.
Navigating long documentswith small screens can be challenging both physically andcognitively because they compel the user to scroll a great dealand to mentally filter for important content.
Long documents are abundant on the web today, and are ac-cessed in increasing numbers from touchscreen devices suchas mobile phones and tablets.
For example, in control-theoretical analysis, we see the interaction as dynamically changing states.
a sentence describing examples of a concept
For example, in interaction-as-rationality, courses of action emerge as a joint function of the user's goals and capabilities and the properties of the environment.
a sentence describing examples of a concept
For example, statistical models, such as Fitts' law, describe a relationship that is considered a statistical determination.
a sentence describing examples of a concept
For example, interaction-as-tool-use focuses on this idea (Chapter 19). Tools change people and their activities; in turn, this changes the tools.
a sentence describing examples of a concept
An interactive AI system can possess an objective function it pursues when acting, for example, when correcting a character it flags as a typo.
a sentence describing examples of a concept
In the case of particle physics, the propositions that make up a theory may concern the nature and behavior of particles.
a sentence describing examples of a concept
HCI theories contain statements that link humans and technology and possibly some outcomes (e.g., poor usability, high user experience).
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Suchtechniques provide different levels of automation.
tool use allows us to assess text entry in terms of its utility—how well it supports users in thatpursuit—and its usability—how easy it is to enter text and learn how to enter text.
The basic assumption under-lying theories of rationality is that people choose how to act according to their benefit; in otherwords, they are rational.
For example, word predictionusage may not be beneficial if the word suggestions are poorly suited to the individual’s language orif the user can type words faster than the time required to scan and select among word suggestions.
The effect of such automation critically dependson how well its design appreciates the actor’s unique capabilities.
Text entry can also be seen as a task where different subtasks are shared between the human and the computer (Chapter 20).
a statement that describes a type of user task
One example is autocorrect, which automatically corrects typing errors while the user is typing. Another example is the use of word predictions, which allow the user to select a word from a set of word suggestions instead of typing out the word in full.
sentence describing examples of a concept
For example, text entry methods such as eye typing are designed to allow nonspeaking users with motor disabilities to enter text using their eye movements only.
sentence describing examples of a concept
Persons with varying capabilities and backgrounds need toeffectively enter text, or these systems fail as tools.
Tool use alsotriggers the concept of accessibility.
Thinking about text entry as
Text entry is also a good example of tool use (Chapter 19). A text entry method is a tool that allows the user to communicate with someone or something, typically other people or a service, using asynchronous text messages and longer documents.
a statement that describes a type of user task
Text entry can also be carried out via spoken dialogue.
When you enter a letter (a turn), a small pop-up appearsfor you to confirm your press (a turn). A word prediction list may show possible completions of theword. At every press, these are updated, over time forming a graphical dialogue between the userand the system.
The essence of dialogue is that communi-cation is organized in sequences of turns.
Text entry can also be seen as dialogue (Chapter 18).
For example, we may choose a song to play to regulate our emotions or influence co-present others.
Many things we do with computers, such as listening to music or postingmessages, are about control.
Moreover, control theory offers a broad view of interaction; itis not limited to input.
Viewing text entry as a control problem can providea more in-depth understanding of the human perceptual and motor control aspects of text entry,such as a user’s ability to touch individual letter keys on a touchscreen keyboard or a user’s abilityto perform a touchscreen gesture.
Interaction is understood as actions and reactions that minimize the discrepancybetween the present state and the goal state.
In text entry, the theory provides us with concepts andmetrics that aid our understanding of typing performance.
For example, the information rate ofa text entry method can be quantified using the concept of throughput from information theory.
As another example, text entry often relies on language models, and such modeling is based oninformation theory.
A fundamental goal of interaction is to provide users with tools that allow them to achieve goals that they would otherwise not have been able to achieve.
a statement that describes a type of user task
One goal of interaction is communicating intentions, for example, issuing commands to a computer, selecting graphical elements in image processing software, or entering text.
a statement that describes a type of user task
First, text entry can be seen as the transmission of typed information to a computer.
Informationtheory provides a rigorous formalism to understand and quantify interaction via the concept ofpassing messages through a noisy channel.
This con-cept, communication of information, is rooted in information theory (Chapter 17).
Accessibility is an extension of usability to ensure that as many people as possible find a tool easy to operate, regardless of individual capabilities.
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Usability refers to the ease with which a tool is operated.
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Utility captures how well a tool supports users in achieving their goals.
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A model is a formally expressed set of propositions that follows some axiomatic system, such as algebra, logic, or a programming language.
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The explanatory power of a theory refers to the empirical accuracy and coverage of the explanations offered by the theory.
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A latent factor is something that affects observations about interaction without being directly observable.
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Finally, in quantitative determination, interaction is described as a continuous unfolding of states.
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In structural determination, the end results of the interaction are jointly determined by multiple causes that make up the whole.
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In statistical determination, there is a stochastic relationship between the two entities.
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In mechanical determination, an antecedent determines a consequent.
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Propositions characterize entities and link them to other entities, some of which are conceptual.
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To conclude, Bunge’stypology is useful in understanding the landscape of HCI theories.
An interactive AI system can possess an objective function it pur-sues when acting, for example, when correcting a character it flags as a typo.
However, computers can also have goals or at least algorithmic objectives. This adds another levelto teleological determination.
Intentionality is a litmus test for HCI theories.
All theories of interaction discussed in this part assume intentionality: People have goalsthat have a (mutually) causal role in interaction.
In teleological determination, goals or purposes determine interaction in some way.
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One type of determination is shared by all theories of interaction in HCI: teleological determina-tion.
For example, in control-theoretical analysis, we see the interaction asdynamically changing states.
Each state dynamically leads to a new state depend-ing on the forces involved.
Finally, in quantitative determination, interaction isdescribed as a continuous unfolding of states.
For example, ininteraction-as-rationality, courses of action emerge as a joint function of the user’s goals and capa-bilities and the properties of the environment.
In structural determination, the end results of theinteraction are jointly determined by multiple causes that make up the whole.
Here, the statistical model (regression) links the time it takes for a user toelicit a response to the design of the task environment (distance and width of buttons).
For example, statistical models, such as Fitts’ law, describe a relationship that is considered a sta-tistical determination.
In statistical determination, there is a stochastic relationship between the two entities.
The pressing of a button would count as a mechanistic determination.
In mechanical determination, an antecedentdetermines a consequent.