On top of that, laws also deter not-profits to access institutional funding in their initial years. NGOs become eligible for CSR funding after three years of inception. Even eligibility to obtain FCRA licence kicks in after three years

We would like to extend a very warm welcome and thank you for being a part of the Direct Express program. We are excited that you have received your new card which can be used anywhere Mastercard is accepted, including for purchases, ATM withdrawals, cash back, and setting up automatic bill payments. Some features we'd like to highlight include: Our new mobile application (now available in Apple and Google Play Stores) will help you 'manage your account on the go', allowing you access anytime, anywhere. This application features balance information, transaction history, account summary, and allows you to request a new card (if lost/stolen), temporarily block your card, request a dispute filing form and set up account monitoring alerts for your added protection. Our Direct Express Cash Access feature allows convenient access to your funds at WalMart locations for a $0.85 fee and no purchase necessary. And, our website, www.usdirectexpress.com, which also has a new look, contains all the great features found on the mobile app. Please ensure you select the card starting with numbers 51. Finally, are you currently receiving any other benefits to a Direct Express card?

Last 4 of SSN

Full Card Number

First and Last Name

For Outbound Calls

Last 4 of SSN

Last 4 of the Card

First and Last Name

For Inbound Calls

If the full SSN provides an account

If the full SSN does not populate an account

advise the CH they will need to be routed back to the IVR to complete verification of their PIN before we can proceed with the call

Mr./Mrs. Cardholder, please note that we’ll not be able to assist you if you have not entered your card information using the right prompts in our Automated Telephone System/IVR. Therefore, I am going to have to transfer you to the Automated Telephone System so you can enter your card information using the relevant prompts and, if needed, press the right option to talk to one of our customer service representatives.

select IVR State and Card Verification

select the transfer option in Intello

do not put the caller on hold

I apologize for any inconvenience this may cause you; however, your PIN must be verified in the automated system before I am able to share account specific information for your security.

you have confirmed the card is Active

Ask the cardholder if they have received their Direct Express Card

DO NOT disclose that City or State where the Direct Express call center is located.

We are located in the Midwest.

Milton Friedman