66 Matching Annotations
  1. Oct 2022
    1. certainly surrounding oneself with acircle of people who will listen and t a l k - - a n d at times theyhave to be imaginary characters--is one of them

      Intellectual work requires "surfaces" to work against, almost as an exact analogy to substrates in chemistry which help to catalyze reactions. The surfaces may include: - articles, books, or other writing against which one can think and write - colleagues, friends, family, other thinkers, or even imaginary characters (as suggested by C. Wright Mills) - one's past self as instantiated by their (imperfect) memory or by their notes about excerpted ideas or their own thoughts

      Are there any other surfaces we're missing?

    2. nd the way in which these cate-gories changed, some being dropped out and others beingadded, was an index of my own intellectual progress andbreadth. Eventually, the file came to be arranged accord-ing to several larger projects, having many subprojects,which changed from year to year.

      In his section on "Arrangement of File", C. Wright Mills describes some of the evolution of his "file". Knowing that the form and function of one's notes may change over time (Luhmann's certainly changed over time too, a fact which is underlined by his having created a separate ZK II) one should take some comfort and solace that theirs certainly will as well.

      The system designer might also consider the variety of shapes and forms to potentially create a better long term design of their (or others') system(s) for their ultimate needs and use cases. How can one avoid constant change, constant rearrangement, which takes work? How can one minimize the amount of work that goes into creating their system?

      The individual knowledge worker or researcher should have some idea about the various user interfaces and potential arrangements that are available to them before choosing a tool or system for maintaining their work. What are the affordances they might be looking for? What will minimize their overall work, particularly on a lifetime project?

  2. Sep 2022
    1. this medium that we're inventing the dynamic medium 00:25:10 has three very interesting properties

      !- antidote : inhumane knowledge work - dynamic medium

    2. this is the cage that we have trapped ourselves in this is the way in which we have constrained our range of experience which we have created a tiny 00:23:03 subset of our intellectual capabilities and restrict ourselves to this tiny subset and have forbidden ourselves to use our full intellect

      !- inhumane : knowledge work - this is the cage which constrains us - we have lost many modalities

  3. Aug 2022
  4. Jul 2022
    1. Ein grofer Teil der Regestenarbeit wird neuerdings demForscher durch besondere Regestenwerke abgenommen, nament-lich auf dem Gebiet der mittelalterlichen Urkunden. Daf diesebevorzugt werden, hat zwei Griinde: erstens sind die Urkundenfur die Geschichte des Mittelalters gewissermafen als festesGerippe von besonderer Wichtigkeit; zweitens sind sie so ver.streut in ihren Fund- und Druckorten, da8 die Zusammen-stellung derselben, wie sie ftir jede Arbeit von neuem erforder-lich wire, immer von neuem die langwierigsten und mtthsamstenVorarbeiten n&tig machen wiirde. Es ist daher von griéStemNutzen, da8 diese Vorarbeiten ein fir allemal gemacht und demeinzelnen Forscher erspart werden.

      Ein großer Teil der Regestenarbeit wird neuerdings dem Forscher durch besondere Regestenwerke abgenommen, namentlich auf dem Gebiet der mittelalterlichen Urkunden. Daß diese bevorzugt werden, hat zwei Gründe: erstens sind die Urkunden fur die Geschichte des Mittelalters gewissermafen als festes Gerippe von besonderer Wichtigkeit; zweitens sind sie so verstreut in ihren Fund- und Druckorten, daß die Zusammenstellung derselben, wie sie ftir jede Arbeit von neuem erforderlich wire, immer von neuem die langwierigsten und mtthsamsten Vorarbeiten nötig machen würde. Es ist daher von größtem Nutzen, daß diese Vorarbeiten ein fir allemal gemacht und dem einzelnen Forscher erspart werden.

      Google translation:

      A large part of the regesta work has recently been relieved of the researcher by special regesta works, especially in the field of medieval documents. There are two reasons why these are preferred: first, the documents are of particular importance for the history of the Middle Ages as a solid skeleton; Secondly, they are so scattered in the places where they were found and printed that the compilation of them, as would be necessary for each new work, would again and again necessitate the most lengthy and laborious preparatory work. It is therefore of the greatest benefit that this preparatory work should be done once and for all and that the individual researcher be spared.

      While the contexts are mixed here between note taking and historical method, there is some useful advice here that while taking notes, one should do as much work upfront during the research phase of reading and writing, so that when it comes to the end of putting the final work together and editing, the writer can be spared the effort of reloading large amounts of data and context to create the final output.

  5. Jun 2022
    1. The Essential Habits ofDigital Organizers

      This chapter is too entailed with productivity advice, which can be useful to some, but isn't as note taking focused for those who probably need more of that.

      What is the differentiator between knowledge workers, knowledge creators, students, researchers, academics. How do we even clearly delineate knowledge worker as a concept. It feels far too nebulous which makes it more difficult to differentiate systems for them to use for improving productivity and efficiency.

    2. If we overlay the four steps of CODE onto the model ofdivergence and convergence, we arrive at a powerful template forthe creative process in our time.

      The way that Tiago Forte overlaps the idea of C.O.D.E. (capture/collect, organize, distill, express) with the divergence/convergence model points out some primary differences of his system and that of some of the more refined methods of maintaining a zettelkasten.

      A flattened diamond shape which grows from a point on the left so as to indicate divergence from a point to the diamond's wide middle which then decreases to the right to indicate convergence  to the opposite point. Overlapping this on the right of the diamond are the words "capture" and "organize" while the converging right side is overlaid with "distill" and "express". <small>Overlapping ideas of C.O.D.E. and divergence/convergence from Tiago Forte's book Building a Second Brain (Atria Books, 2022) </small>

      Forte's focus on organizing is dedicated solely on to putting things into folders, which is a light touch way of indexing them. However it only indexes them on one axis—that of the folder into which they're being placed. This precludes them from being indexed on a variety of other axes from the start to other places where they might also be used in the future. His method requires more additional work and effort to revisit and re-arrange (move them into other folders) or index them later.

      Most historical commonplacing and zettelkasten techniques place a heavier emphasis on indexing pieces as they're collected.

      Commonplacing creates more work on the user between organizing and distilling because they're more dependent on their memory of the user or depending on the regular re-reading and revisiting of pieces one may have a memory of existence. Most commonplacing methods (particularly the older historic forms of collecting and excerpting sententiae) also doesn't focus or rely on one writing out their own ideas in larger form as one goes along, so generally here there is a larger amount of work at the expression stage.

      Zettelkasten techniques as imagined by Luhmann and Ahrens smooth the process between organization and distillation by creating tacit links between ideas. This additional piece of the process makes distillation far easier because the linking work has been done along the way, so one only need edit out ideas that don't add to the overall argument or piece. All that remains is light editing.

      Ahrens' instantiation of the method also focuses on writing out and summarizing other's ideas in one's own words for later convenient reuse. This idea is also seen in Bruce Ballenger's The Curious Researcher as a means of both sensemaking and reuse, though none of the organizational indexing or idea linking seem to be found there.

      This also fits into the diamond shape that Forte provides as the height along the vertical can stand in as a proxy for the equivalent amount of work that is required during the overall process.

      This shape could be reframed for a refined zettelkasten method as an indication of work

      Forte's diamond shape provided gives a visual representation of the overall process of the divergence and convergence.

      But what if we change that shape to indicate the amount of work that is required along the steps of the process?!

      Here, we might expect the diamond to relatively accurately reflect the amounts of work along the path.

      If this is the case, then what might the relative workload look like for a refined zettelkasten? First we'll need to move the express portion between capture and organize where it more naturally sits, at least in Ahren's instantiation of the method. While this does take a discrete small amount of work and time for the note taker, it pays off in the long run as one intends from the start to reuse this work. It also pays further dividends as it dramatically increases one's understanding of the material that is being collected, particularly when conjoined to the organization portion which actively links this knowledge into one's broader world view based on their notes. For the moment, we'll neglect the benefits of comparison of conjoined ideas which may reveal flaws in our thinking and reasoning or the benefits of new questions and ideas which may arise from this juxtaposition.

      Graphs of commonplace book method (collect, organize, distill, express) versus zettelkasten method (collect, express, organize (index/link), and distill (edit)) with work on the vertical axis and time/methods on the horizontal axis. While there is similar work in collection the graph for the zettelkasten is overall lower and flatter and eventually tails off, the commonplace slowly increases over time.

      This sketch could be refined a bit, but overall it shows that frontloading the work has the effect of dramatically increasing the efficiency and productivity for a particular piece of work.

      Note that when compounded over a lifetime's work, this diagram also neglects the productivity increase over being able to revisit old work and re-using it for multiple different types of work or projects where there is potential overlap, not to mention the combinatorial possibilities.


      It could be useful to better and more carefully plot out the amounts of time, work/effort for these methods (based on practical experience) and then regraph the resulting power inputs against each other to come up with a better picture of the efficiency gains.

      Is some of the reason that people are against zettelkasten methods that they don't see the immediate gains in return for the upfront work, and thus abandon the process? Is this a form of misinterpreted-effort hypothesis at work? It can also be compounded at not being able to see the compounding effects of the upfront work.

      What does research indicate about how people are able to predict compounding effects over time in areas like money/finance? What might this indicate here? Humans definitely have issues seeing and reacting to probabilities in this same manner, so one might expect the same intellectual blindness based on system 1 vs. system 2.

      Given that indexing things, especially digitally, requires so little work and effort upfront, it should be done at the time of collection.

      I'll admit that it only took a moment to read this highlighted sentence and look at the related diagram, but the amount of material I was able to draw out of it by reframing it, thinking about it, having my own thoughts and ideas against it, and then innovating based upon it was incredibly fruitful in terms of better differentiating amongst a variety of note taking and sense making frameworks.

      For me, this is a great example of what reading with a pen in hand, rephrasing, extending, and linking to other ideas can accomplish.

    3. The ability to intentionally and strategically allocateour attention is a competitive advantage in a distracted world. Wehave to jealously guard it like a valuable treasure.

      It would seem that the word treasure here is being used to modify one's attention. Historically in books about "knowledge work" or commonplacing, the word was used with respect to one's storehouse of knowledge itself and not one's attention. Some of the effect is the result of the break in historical tradition being passed down from one generation to another. It's also an indication that the shift in value has moved not from what one knows or has, but that the attention itself is more valued now, even in a book about excerpting, thinking, and keeping knowledge!

      Oh how far we have fallen!

      It's also an indication of the extremes of information overload we're facing that the treasure is attention and not the small tidbits of knowledge and understanding we're able to glean from the massive volumes we face on a daily basis.

    4. When you use up too much energy taking notes, you havelittle left over for the subsequent steps that add far more value:making connections, imagining possibilities, formulating theories,and creating new ideas of your own

      The most valuable work one can do in note taking is creating active links from one piece of knowledge to another, particularly if they're both surprising.

      Anecdotally I do see a lot of people putting all of their work into collecting notes, and none of it rephrasing things into their own words to improve understanding or linking ideas together to create new ideas. The latter are both far superior to the former.

  6. May 2022
    1. The second way that people use their Second Brain is to connectideas together. Their Second Brain evolves from being primarily amemory tool to becoming a thinking tool. A piece of advice from amentor comes in handy as they encounter a similar situation on adifferent team. An illuminating metaphor from a book finds its wayinto a presentation they’re delivering. The ideas they’ve capturedbegin gravitating toward each other and cross-pollinating.

      Missing from this description is the work that is involved in revisting, re-reading, and interacting with your notes. This is not an easy process, but this paragraph belies the work involved and makes it seem "magical" with the use of the words 'illuminating', 'gravitating', 'cross-pollinating' which are all external processes or forces that don't require work from the individual.

    2. This isn’t the same notetaking you learned in school

      Most people weren't taught positive or even useful note taking skills in school, and this is a massive problem in a knowledge-based and knowledge privileged society.

    3. For the first time in history, we have instantaneous access to theworld’s knowledge.

      While we may have the impression of instant access to the world's knowledge, this is really far from the truth. It's all there, but being able to search through it for what we want or being able to find or generate insight from it involves a massive mountain of hidden work that no one really wants to do in practice.

  7. Apr 2022
    1. A filing system is indefinitely expandable, rhizomatic (at any point of timeor space, one can always insert a new card); in contradistinction with the sequen-tial irreversibility of the pages of the notebook and of the book, its interiormobility allows for permanent reordering (for, even if there is no narrative conclu-sion of a diary, there is a last page of the notebook on which it is written: its pagesare numbered, like days on a calendar).

      Most writing systems and forms force a beginning and an end, they force a particular structure that is both finite and limiting. The card index (zettelkasten) may have a beginning—there's always a first note or card, but it never has to have an end unless one's ownership is so absolute it ends with the life of its author. There are an ever-increasing number of ways to order a card index, though some try to get around this to create some artificial stability by numbering or specifically ordering their cards. New ideas can be accepted into the index at a multitude of places and are always internally mobile and re-orderable.

      link to Luhmann's works on describing this sort of rhizomatic behavior of his zettelkasten

      Within a network model framing for a zettelkasten, one might define thinking as traversing a graph of idea nodes in a particular order. Alternately it might also include randomly juxtaposing cards and creating links between ones which have similarities. Which of these modes of thinking has a higher order? Which creates more value? Which requires more work?

    1. crucial difference between traditional apprenticeships and modern schooling: inthe former, “learners can see the processes of work,” while in the latter, “theprocesses of thinking are often invisible to both the students and the teacher.”Collins and his coauthors identified four features of apprenticeship that could beadapted to the demands of knowledge work: modeling, or demonstrating the taskwhile explaining it aloud; scaffolding, or structuring an opportunity for thelearner to try the task herself; fading, or gradually withdrawing guidance as thelearner becomes more proficient; and coaching, or helping the learner throughdifficulties along the way.

      This is what’s known as a cognitive apprenticeship, a term coined by Allan Collins, now a professor emeritus of education at Northwestern University. In a 1991 article written with John Seely Brown and Ann Holum, Collins noted a

      In a traditional apprenticeship, a learner watches and is able to imitate the master process and work. In a cognitive apprenticeship the process of thinking is generally invisible to both the apprentice and the teacher. The problem becomes how to make the thinking processes more tangible and visible to the learner.

      Allan Collins, John Seely Brown, and Ann Holum identified four pedagogical methods in apprenticeships that can also be applied to cognitive apprenticeships: - modeling: demonstrating a task while focusing on describing and explaining the steps and general thinking about the problem out loud - scaffolding: structuring a task to encourage and allow the learner the ability to try it themself - fading: as the learner gains facility and confidence in the process, gradually removing the teacher's guidance - coaching: as necessary, the teacher provides tips and suggestions to the learner to prompt them through potential difficulties

  8. May 2021
    1. Being opportunistic can be useful, but having a big positive impact often requires doing something unusual and on developing strong skills, which can take 10+ years.

      Academics (and other knowledge workers) tend not to focus too much attention on getting better. Skills development happens in an ad hoc way rather than a structured and focused approach to improvement.

  9. Mar 2021
    1. Furthermore, to help encourage and value evi-dence over opinion, managers should be carefulwhom they consult. While they should seek sub-stantive debate about statements and supportingevidence, they should only involve well-informedand value-adding experts. Social media andcrowdsourcing initiatives regularly remind us thatthe wisdom of the crowd is not as judicious as wethink.
  10. Jul 2020
  11. May 2020
    1. Knowledge work can be differentiated from other forms of work by its emphasis on "non-routine" problem solving that requires a combination of convergent and divergent thinking.[2] But despite the amount of research and literature on knowledge work, there is no succinct definition of the term.
    2. workers, whose line of work requires one to "think for a living"
    1. All of the features of NLS were in support of Engelbart's goal of augmenting collective knowledge work and therefore focused on making the user more powerful, not simply on making the system easier to use.
  12. Dec 2019
    1. “NextNow Collaboratory is an interesting example of a new kind of collective intelligence: an Internet-enabled, portable social network, easily transferable from one social cause to another.”

      Sense Collective's TotemSDK brings together tools, protocols, platform integrations and best practices for extending collective intelligence beyond our current capabilities. A number of cryptographic primitives have emerged which support the amazing work of projects like the NextNow Collaboratory in exciting ways that help to upgrade the general purpose social computing substrate which make tools like hypothes.is so valuable.

  13. Jan 2019
    1. Experimentation, the third affordance, refers to theuse of technology to encourage participants to try outnovel ideas.

      Definition of experimentation.

      Describes the use of comment/feedback boxes, ratings, polls, etc. to generate ideas for new coordination workflows, design ideas, workarounds, etc.

    2. Recombinability refers to forms of technology-enabled action where individual contributors build oneach others’ contributions.

      Definition of recombinability.

      Cites Lessig in describing recombinability "as both a technology design issue and a community governance principle" for reusing/remixing/recombining knowledge

    3. Reviewability refers to the enactment of technology-enabled new forms of working in which participantsare better able to view and manage the content offront and back narratives over time (West and Lakhani2008). By allowing participants to easily and collab-oratively review a range of ideas, technology-affordedreviewability helps the community respond to tensionsin disembodied ideas, because the reviews can provideimportant contextual information for building on others’ideas.

      Definition of reviewability.

      Faraj et al offer the example of Wikipedia edit log to track changes.

    4. Technology platforms used by OCs can providea number of affordances for knowledge collabora-tion, three of which we mention here: reviewability,recombinability, and experimentation. These affordancesevolve as new participants provide new ways to use thetechnologies, new social norms are developed around thetechnology affordances, and new needs for fresh affor-dances are identified.

      Ways that technology affordances can influence/motivate change in social coordination practices.

    5. Given the fluid nature of OCsand their rapidly evolving technology platforms, and inline with calls to avoid dualistic thinking about tech-nology (Leonardi and Barley 2008, Markus and Silver2008, Orlikowski and Scott 2008), we suggest technol-ogy affordance as a generative response, one that viewstechnology, action, and roles as emergent, inseparable,and coevolving. Technology affordances offer a relationalperspective on human action, where neither the technol-ogy nor the actor is dominant in the sense that the tech-nology does not define what is possible for the actor todo, nor is the actor free from the limitations of the tech-nological environment. Instead, possibilities for actionemerge from the reciprocal interaction between actor andartifact (Gibson 1979, Zammuto et al. 2007). Thus, anaffordance perspective focuses on the organizing actionsthat are afforded by technology artifacts.

      Interesting perspective on how technology affordances are a generative response to coordination tensions.

    6. third response to manage tensions is to promoteknowledge collaboration by enacting dynamic bound-aries. In social sciences, although boundaries divide anddisintegrate collectives, they also coordinate and inte-grate social action (Bowker and Star 1999, Lamont andMolnár 2002). Fluidity brings the need for flexible andpermeable boundaries, but it is not only the propertiesof the boundaries but also their dynamicity that helpmanage tensions.

      Cites Bowker and Star

      Good examples of how boundaries co-evolve and take on new meanings follow this paragraph.

    7. We have observed in OCs that no single narrative isable to keep participants informed about the current stateof the OC with respect to each tension. These commu-nities seem to develop two different types of narratives.Borrowing from Goffman (1959), we label the two nar-ratives the “front” and the “back” narratives.

      Cites Goffman and the performative vs invisible aspects of social coordination work.

    8. Based on our collective research on to date, we haveidentified that as tensions ebb and flow, OCs use (or,more precisely, participants engage in) any of the fourtypes of responses that seem to help the OC be gen-erative. The first generative response is labeledEngen-dering Roles in the Moment. In this response, membersenact specific roles that help turn the potentially negativeconsequences of a tension into positive consequences.The second generative response is labeledChannelingParticipation. In this response, members create a nar-rative that helps keep fluid participants informed ofthe state of the knowledge, with this narrative havinga necessary duality between a front narrative for gen-eral public consumption and a back narrative to airthe differences and emotions created by the tensions.The third generative response is labeledDynamicallyChanging Boundaries. In this response, OCs changetheir boundaries in ways that discourage or encouragecertain resources into and out of the communities at cer-tain times, depending on the nature of the tension. Thefourth generative response is labeledEvolving Technol-ogy Affordances. In this response, OCs iteratively evolvetheir technologies in use in ways that are embedded by,and become embedded into, iteratively enhanced socialnorms. These iterations help the OC to socially and tech-nically automate responses to tensions so that the com-munity does not unravel.

      Productive responses to experienced tensions.

      Evokes boundary objects (dynamically changing boundaries) and design affordances/heuristics (evolving technology affordances)

    9. Tension 5: Positive and Negative Consequences ofTemporary ConvergenceThe classic models of knowledge collaboration in groupsgive particular weight to the need for convergence. Con-vergence around a single goal, direction, criterion, pro-cess, or solution helps counterbalance the forces ofdivergence, allowing diverse ideas to be framed, ana-lyzed, and coalesced into a single solution (Couger 1996,Isaksen and Treffinger 1985, Osborn 1953, Woodmanet al. 1993). In fluid OCs, convergence is still likelyto exist during knowledge collaboration, but the conver-gence is likely to be temporary and incomplete, oftenimplicit, and is situated among subsets of actors in thecommunity rather than the entire community.

      Positive consequences: The temporary nature can advance creative uses of the knowledge without hewing to structures, norms or histories of online collaboration.

      Negative consequences: Lack of P2P feedback may lead to withdrawal from the group. Pace of knowledge building can be slow and frustrating due to temporary, fleeting convergence dynamics of the group.

    10. ension 2: Positive and Negative Consequencesof TimeA second tension is between the positive and negativeconsequences of the time that people spend contribut-ing to the OC. Knowledge collaboration requires thatindividuals spend time contributing to the OC’s virtualworkspace (Fleming and Waguespack 2007, Lakhani andvon Hippel 2003, Rafaeli and Ariel 2008). Time has apositive consequence for knowledge collaboration. Themore time people spend evolving others’ contributedideas and responding to others’ comments on thoseideas, the more the ideas can evolve

      Positive consequences: Attention helps to advance the reuse/remix/recombination of knowledge

      Negative consequences: "Old-timers" crowd out newcomers

      Tension can lead to "unpredictable fluctuations in the collaborative process" such as labor shortages, lack of fresh ideas, in-balance between positive/negative consequences that catalyzes healthy fluidity

      Need to consider other possibilities for time/temporal consequences. These examples seem lacking.

    11. We argue that it is the fluidity, the tensions that flu-idity creates, and the dynamics in how the OC respondsto these tensions that make knowledge collaboration inOCs fundamentally different from knowledge collabora-tion in teams or other traditional organization structures.

      Faraj et al identify 5 tensions that have received little attention in the literature (doesn't mean these are the only tensions):

      passion, time, socially ambiguous identities, social disembodiment of ideas, and temporary convergence.

    12. As fluctuations in resource endowments arise overtime because of the fluidity in the OC, these fluctua-tions in resources create fluctuations in tensions, makingsimple structural tactics for managing tensions such ascross-functional teams or divergent opinions (Sheremata2000) inadequate for fostering knowledge collaboration.As complex as these tension fluctuations are for the com-munity, it is precisely these tensions that provide thecatalyst for knowledge collaboration. Communities thatthen respond to these tensions generatively (rather thanin restrictive ways) will be able to realize this potential.Thus, it is not the simple presence of resources that fos-ter knowledge collaboration, but rather the presence ofongoing dynamic tensions within the OC that spur thecollaboration. We describe these tensions in the follow-ing section

      Tension as a catalyst for knowledge work/collaboration

    13. Fluidity requires us to look at the dynamics—i.e., thecontinuous and rapid changes in resources—rather thanthe presence or the structural form of the resources.Resources may flow from outside the OC (e.g., pas-sion) or be internally generated (e.g., convergence), sub-sequently influencing and influenced by action (Feldman2004). Resources come with the baggage of having bothpositive and negative consequences for knowledge col-laboration, creating a tension within the community inhow to manage the positive and negative consequencesin a manner similar to the one faced by ambidextrousorganizations (O’Reilly and Tushman 2004).

      Fluidity vs material resources

    14. However, failure to examine the critical roleof even the inactive participants in the functioning of thecommunity is to ignore that passive (and invisible) par-ticipation may be a step toward greater participation, aswhen individuals use passivity as a way to learn aboutthe collective in a form of peripheral legitimate partici-pation (Lave and Wenger 1991, Yeow et al. 2006).

      Evokes LPP

    15. Fluidity recognizes the highly flexible or permeableboundaries of OCs, where it is hard to figure out whois in the community and who is outside (Preece et al.2004) at any point in time, let alone over time. Theyare adaptive in that they change as the attention, actions,and interests of the collective of participants change overtime. Many individuals in an OC are at various stagesof exit and entry that change fluidly over time.

      Evokes boundary objects and boundary infrastructures.

    16. We argue that fluid-ity is a fundamental characteristic of OCs that makesknowledge collaboration in such settings possible. Assimply depicted in Figure 1, we envision OCs as fluidorganizational objects that are simultaneously morphingand yet retaining a recognizable shape (de Laet and Mol2000, Law 2002, Mol and Law 1994).

      Definition of fluidity: "Fluid OCs are ones where boundaries, norms, participants, artifacts, interactions, and foci continually change over time..."

      Faraj et al argue that OCs extend the definition of fluid objects in the existing literature.

    17. a growing consensus on factors that moti-vate people to make contributions to these communities,including motivational factors based on self-interest (e.g.,Lakhani and von Hippel 2003, Lerner and Tirole 2002,von Hippel and von Krogh 2003), identity (Bagozzi andDholakia 2006, Blanchard and Markus 2004, Ma andAgarwal 2007, Ren et al. 2007, Stewart and Gosain2006), social capital (Nambisan and Baron 2010; Waskoand Faraj 2000, 2005; Wasko et al. 2009), and socialexchange (Faraj and Johnson 2011).

      Motivations include: self-interest, identity, social capital, and social exchange, per org studies researchers.

      Strange that Benkler, Kittur, Kraut and others' work is not cited here.

    18. For instance, knowledge collaboration in OCscan occur without the structural mechanisms tradition-ally associated with knowledge collaboration in orga-nizational teams: stable membership, convergence afterdivergence, repeated people-to-people interactions, goal-sharing, and feelings of interdependence among groupmembers (Boland et al. 1994, Carlile 2002, Dougherty1992, Schrage 1995, Tsoukas 2009).

      Differences between offline and online knowledge work

      Online communities operate with fewer constraints from "social conventions, ownership, and hierarchies." Further, the ability to remix/reuse/recombine information into new, innovative forms of knowledge are easier to generate through collaborative technologies and ICT.

    19. Knowledge collaboration is defined broadly as thesharing, transfer, accumulation, transformation, andcocreation of knowledge. In an OC, knowledge collab-oration involves individual acts of offering knowledgeto others as well as adding to, recombining, modify-ing, and integrating knowledge that others have con-tributed. Knowledge collaboration is a critical elementof the sustainability of OCs as individuals share andcombine their knowledge in ways that benefit them per-sonally, while contributing to the community’s greaterworth (Blanchard and Markus 2004, Jeppesen andFredericksen 2006, Murray and O’Mahoney 2007, vonHippel and von Krogh 2006, Wasko and Faraj 2000).

      Definition of knowledge work

    20. Online communities (OCs) are open collectives of dis-persed individuals with members who are not necessarilyknown or identifiable and who share common inter-ests, and these communities attend to both their indi-vidual and their collective welfare (Sproull and Arriaga2007).

      Definition of online communities

    1. The situated and emergent nature of coordinationdoes not imply that practices are completely uniqueand novel. On the one hand, they vary accordingto the logic of the situation and the actors present.On the other hand, as seen in our categorizationof dialogic coordination, they follow a recognizablelogic and are only partially improvised. This tensionbetween familiarity and uniqueness of response is atthe core of a practice view of work (Orlikowski 2002).

      This is an important and relevant point for SBTF/DHN work. Each activation is situated and emergent but there are similarities -- even though the workflows tend to change for reasons unknown.

      Cites Orlikowski

    2. Recently, Brown and Duguid (2001, p. 208) sug-gested that coordination of organizational knowledgeis likely to be more challenging than coordination ofroutine work, principally because the “elements to becoordinated are not just individuals but communitiesand the practices they foster.” As we found in ourinvestigation of coordination at the boundary, signif-icant epistemic differences exist and must be recog-nized. As the dialogic practices enacted in responseto problematic trajectories show, the epistemic dif-ferences reflect different perspectives or prioritiesand cannot be bridged through better knowledge

      Need to think more about how subgroups in SBTF (Core Team/Coords, GIS, locals/diaspora, experienced vols, new vols, etc.) act as communities of practice. How does this influence sensemaking, epistemic decisions, synchronization, contention, negotiation around boundaries, etc.?

    3. nature point to the limitations of a structuralist viewof coordination. In the same way that an organi-zational routine may unfold differently each timebecause it cannot be fully specified (Feldman andPentland 2003), coordination will vary each time.Independent of embraced rules and programs, therewill always be an element of bricolage reflecting thenecessity of patching together working solutions withthe knowledge and resources at hand (Weick 1993).Actors and the generative schemes that propel theiractions under pressure make up an important com-ponent of coordination’s modus operandi (Bourdieu1990, Emirbayer and Mische 1998).

      Evokes the improvisation of synchronization efforts found in coordination of knowledge work in a pluritemporal setting

    4. These practices are highly situated, emer-gent, and contextualized and thus cannot be prespec-ified the way traditional coordination mechanismscan be. Thus, recent efforts based on an information-processing view to develop typologies of coordina-tion mechanisms (e.g., Malone et al. 1999) may be tooformal to allow organizations to mount an effectiveresponse to events characterized by urgency, novelty,surprise, and different interpretations.

      More design challenges

    5. Our findings also point to a broader divide in coor-dination research. Much of the power of traditionalcoordination models resides in their information-processing basis and their focus on the design issuessurrounding work unit differentiation and integra-tion. This design-centric view with its emphasis onrules,structures,andmodalitiesofcoordinationislessuseful for studying knowledge work.

      The high-tempo, non-routine, highly situated knowledge work of SBTF definitely falls into this category. Design systems/workarounds is challenging.

    6. Boundarywork requires the ability to see perspectives devel-oped by people immersed in a different commu-nity of knowing (Boland and Tenkasi 1995, Star andGriesemer 1989). Often, particular disciplinary focilead to differences in opinion regarding what stepsto take next in treating the patient.

      Differences in boundary work can lead to contentiousness.

    7. The termdialogic—as opposed to monologic—recognizes dif-ferences and emphasizes the existence of epistemicboundaries, different understandings of events, andthe existence of boundary objects (e.g., the diagnosisor the treatment plan). A dialogic approach to coordi-nation is the recognition that action, communication,and cognition are essentially relational and highlysituated. We use the concept of trajectory (Bourdieu1990, Strauss 1993) to recognize that treatment pro-gressions are not always linear or positive.

      Cites Star (boundary objects) and Strauss, Bourdieu (trajectory)

    8. A dialogic coordination practice differs from moregeneral expertise coordination processes in that itis highly situated in the specifics of the unfoldingevent, is urgent and high-staked, and occurs at theboundary between communities of practice. Becausecognition is distributed, responsibility is shared, andepistemic differences are present, interactions can becontentious and conflict laden.

      Differences between expertise and dialogic coordination processes.

    9. xpertisecoordination refers to processes that manage knowl-edge and skill interdependencies

    10. we describe two categories ofcoordination practices that ensure effective work out-comes. The first category, which we callexpertise coor-dination practices, represents processes that make itpossible to manage knowledge and skill interdepen-dencies. These processes bring about fast response,superior reconfiguration, efficient knowledge shar-ing, and expertise vetting. Second, because of therapidlyunfoldingtempooftreatmentandthestochas-tic nature of the treatment trajectory,dialogic coordina-tion practicesare used as contextually and temporallysituated responses to occasional trajectory deviation,errors, and general threats to the patient. These dia-logic coordination practices are crucial for ensuringeffective coordination but often require contentiousinteractions across communities of practice. Figure 1presents a coordination-focused model of patienttreatment and describes the circumstances underwhich dialogic coordination practices are called for.

    11. We found that coordination in a trauma settingentails two specific practices.

      "1. expertise coordination practices"

      "2. dialogic coordination practices"

      What would be the SBTF equivalent here?

    12. Based on a practice view, we suggest the followingdefinition ofcoordination: a temporally unfolding andcontextualized process of input regulation and inter-action articulation to realize a collective performance.

      Faraj and Xiao offer two important points: Context and trajectories "First, the definition emphasizes the temporal unfolding and contextually situated nature of work processes. It recognizes that coordinated actions are enacted within a specific context, among a specific set of actors, and following a history of previous actions and interactions that necessarily constrain future action."

      "Second, following Strauss (1993), we emphasize trajectories to describe sequences of actions toward a goal with an emphasis on contingencies and interactions among actors. Trajectories differ from routines in their emphasis on progression toward a goal and attention to deviation from that goal. Routines merely emphasize sequences of steps and, thus, are difficult to specify in work situations characterized by novelty, unpredictability, and ever-changing combinations of tasks, actors, and resources. Trajectories emphasize both the unfolding of action as well as the interactions that shape it. A trajectory-centric view of coordination recognizes the stochastic aspect of unfolding events and the possibility that combinations of inputs or interactions can lead to trajectories with dreadful outcomes—the Apollo 13 “Houston, we have a problem” scenario. In such moments, coordination is more about dealing with the “situation” than about formal organizational arrangements."

    13. Theprimarygoalispatientstabilizationandini-tiating atreatment trajectory—a temporally unfolding

      Full quote (page break)

      "The primary goal is patient stabilization and initiating a treatment trajectory—a temporally unfolding sequence of events, actions, and interactions—aimed at ensuring patient medical recovery"

      Knowledge trajectory is a good description of SBTF's work product/goal

    14. rauma centersare representative of organizational entities that arefaced with unpredictable environmental demands,complexsetsoftechnologies,highcoordinationloads,and the paradoxical need to achieve high reliabilitywhile maintaining efficient operations.

      Also a good description of digital humanitarian work

    15. We sug-gest that for environments where knowledge work isinterdisciplinary and highly contextualized, the rele-vant lens is one of practice. Practices emerge from anongoing stream of activities and are enacted throughthe contextualized actions of individuals (Orlikowski2000). These practices are driven by a practical logic,thatis,arecognitionofnoveltaskdemands,emergentsituations,andtheunpredictabilityofevolvingaction.Bourdieu (1990, p. 12) definespracticesas generativeformulas reflecting the modus operandi (manner ofworking) in contrast to the opus operatum (finishedwork).

      Definition and background on practice.

      Cites Bourdieu

    16. In knowledge work, several related factors sug-gest the need to reconceptualize coordination.

      Complex knowledge work coordination demands attention to how coordination is managed, as well as what (content) and when (temporality).

      "This distinction becomes increasingly important in complex knowledge work where there is less reliance on formal structure, interdependence is changing, and work is primarily performed in teams."

      Traditional theories of coordination are not entirely relevant to fast-response teams who are more flexible, less formally configured and use more improvised decision making mechanisms.

      These more flexible groups also are more multi-disciplinary communities of practice with different epistemic standards, work practices, and contexts.

      "Thus, because of differences in perspectives and interests, it becomes necessary to provide support for cross-boundary knowledge transformation (Carlile 2002)."

      Evokes boundary objects/boundary infrastructure issues.

    17. Usinga practice lens (Brown and Duguid 2001, Orlikowski2000), we suggest that in settings where work iscontextualized and nonroutine, traditional models ofcoordination are insufficient to explain coordinationas it occurs in practice. First, because expertise is dis-tributed and work highly contextualized, expertisecoordination is required to manage knowledge andskill interdependencies. Second, to avoid error andto ensure that the patient remains on a recoveringtrajectory, fast-response cross-boundary coordinationpractices are enacted. Because of the epistemic dis-tance between specialists organized in communitiesofpractice,theselattercoordinationpracticesmagnifyknowledge differences and are partly contentious.

      Faraj and Xiao contend that coordination practices of fast-response organizations differ from typical groups' structures, decision-making processes and cultures.

      1) Expertise is distributed 2) Coordination practices are cross-boundary 3) Knowledge differences are magnified

    18. In this paper, we focus on the collective perfor-manceaspectofcoordinationandemphasizethetem-poral unfolding and situated nature of coordinativeaction. We address how knowledge work is coor-dinated in organizations where decisions must bemade rapidly and where errors can be fatal.

      Summary of paper focus

  14. Aug 2018
    1. Transformed in this process is the very nature of knowledge:Neoliberalization replaces education aimed at deepening and broadening intelligence and sensibilities, developing historical consciousness and her-meneutic adroitness, acquiring diverse knowledge and literacies, becom-ing theoretically capacious and politically and socially perspicacious, with [forms of] education aimed at honing technically-skilled entrepreneurial actors adept at gaming any system. (p. 123)

      neoliberalism and the transformation of knowledge and knowledge work

    1. Other foundational accounts, like Moglen (1999) and Weber (2004),attended to the emergence of informal hierarchies and governance arrange-ments within communities.

      Other early work focused on organizational attributes, like how information goods were produced with flat/informal hierarchies, community values/norms, and governance structures.

    2. Peer productioncould, Benkler argued, outperform traditional organizational forms underconditions of widespread access to networked communications technologies,a multitude of motivations driving contributions, and non-rival informationcapable of being broken down into granular, modular, and easy-to-integrate

      Benkler's early work studied "the role of non-exclusive property regimes and more permeable organizational boundaries" for knowledge products.

  15. Aug 2015