2,028 Matching Annotations
  1. Nov 2019
    1. Author Mary Burns discusses the key elements of computer adaptive testing (CAT). CAT is defined as assessments that use algorithms to progressively adjust test difficulty based upon learner's correct or incorrect responses. The benefits of CAT include more immediate data and are often more reliable. Types of test items are also covered to illustrate how the test can meet various levels of cognition and measure expertise. An issue related to CAT is the intensive time needed to develop multiple test items at multiple levels of cognition. Rating: 8/10

    1. conventional learning objectives can work against us.

      Cathy Moore discusses the love-hate relationship with learning objectives. Objectives can be a critical tool to guide instruction however, we can miss the boat when it comes to meaningful, applicable, and relevant learning. In the text, Moore is critical of objectives that merely are used to ensure a learner knows content. It is preferential, and superior instruction, to ensure a learner can exercise the knowledge with observable actions in context. Rating: 9/10

    1. The Council for Adult and Experiential Learning (CAEL) provides opportunities for professional development for adult learning instructors and organizations that serve adult learners. CAEL has launched its first live stream of the conference to allow people to attend remotely. While the conference has since passed, this resource could be useful to calendar for the coming year. Included on the is a blog, newsletter sign up, and resources for higher education, employers and workforce development. Rating 8/10

    1. To understand adult learning, you shouldunderstand learning domains, learning styles, and how and why adults learn.

      This articles explains adult learning (styles) and what is instructional design, ISD model (analysis, design, development, Implementation, and Evaluation). Then followed by the learning outcome, the best way to organize, and create useful instruction. Rating: 3/5

    1. Educators are feeling more and more pressure to provide educational content and teaching methods that keep pace with ongoing scientific and technical progress.

      The topics of this article is technology and adult students. The author writes about the challenges the adult learner faces with technology, what adult learners have in common, Andragogy information/challenges, Technology in the classroom and how it challenging integration issues, and how technology and andragogy is used. The article is great way to view how adult students utilize technology whether it be positive or negative. Rating: 4/5

    1. Brooks’s Law of Prototypes] Plan to throw one away, you will anyhow. Fred Brooks University of North Carolina If you plan to throw one away, you will throw away two. Craig Zerouni Computer FX Ltd.

      Hofstader’s Law applied to prototyping

    1. In this text, instructional designers are given brief synopses of three adult learning theories including andragogy, transformational learning, and experiential learning in order to understand how adults best learn and apply learning. The structure of the text is brief paragraphs with numerated descriptors and/or bullet points for reader convenience. Suggestions for learning activities are also provided for the instructional designer to consider in their course design. In the segment for transformative learning, a link is provided to provide the instructional designer more specific methods to incorporate. At the end of the text, diagrams are provided to visual core aspects and flow of each learning theories process. Rating: 7/10

    1. As online learning matures, it is important for both theorists and practitioners to understand how to apply new and emerging educational practices and technologies that foster a sense of community and optimize the online learning environment.

      The article expresses the design theory elements (goals, values, methods) and how it can assist with defining new tools for online learning. Rating 5/5

  2. Oct 2019
    1. foundation of empathic design is observation and the goal to identify latent customer needs in order to create products that the customers don't even know they desire, or, in some cases, solutions that customers have difficulty envisioning due to lack of familiarity with the possibilities offered by new technologies or because they are locked in a specific mindset. Empathic design relies on observation of consumers

      people don't always know what they want

  3. Sep 2019
    1. We need to position instructional designers so they are receiving equitable pay for the expertise and efforts that they bring to the table. Finally, we need more transparent job descriptions so that potential employers and employees can assess whether it will be a good fit before the instructional designer is hired. Right now, I'm seeing a lot of people falling out of positions quickly just because the skill sets, job responsibilities, and expectations just didn't line up."7

      Interesting to think that the job descriptions are not transparent. What do others post then? Looking at Higher Ed Jobs site below is a job posting. Notice the word "Evaluation" arugh!

      JOB DESCRIPTION

      UD is currently seeking an Instructional Designer. The Instructional Designer is responsible for assisting in development and evaluation of online, hybrid, and on-campus education courses and resources. The Instructional Designer works closely with faculty and staff to design online courses and/or course material. Additional responsibilities include departmental instructional development projects, web-based and multimedia modules, and performing operational tasks.

      PRIMARY RESPONSIBILITIES Collaborate with subject matter experts in designing new courses, revising existing courses, developing learning objectives, activities, assessments, rubrics, and provide guidance in instructional design and technology. Apply the principles of Adult Learning Theory, Bloom’s Taxonomy, and Learning Styles to the design of all course and training materials. Conduct quality assurance and assessment for existing and newly developed courses providing feedback for improvements. Develop, maintain, and provide professional development opportunities in the areas of instructional design, teaching, and resources to faculty, students, and administrators. MINIMUM REQUIREMENTS Bachelor’s degree in Instructional Design, Instructional Technology, Adult Learning or a related field. Master’s degree in Instructional Design preferred. Prior experience in an online design at a higher education institution preferred.

    2. many instructional designers and others adjacent to the field have responded swiftly with critiques that range from outright rejection of the term, to general skepticism about the concept, to distrust for its advocates and their support of learning analytics and outcomes-based learning.

      Why the rejection of the term? Is it too mechanical?

    3. "World-class instructional designers can help one institution differentiate itself from others in the online learning market.

      I wish that instructional design wasn't always thought of as only for online learning, but that did a lot to propel the field forward.

    1. Research Design

      Research design is all about telling others what the researchers actually did to answer the RQ(s) they proposed earlier.

      It has to be explicit (and detailed enough), so others could replicate this research (i.e., do the same things/ follow the same procedure).

      ***Do you think this research design section is explicit enough? Would you be able to replicate their research if you wanted?

      Please identify the control and treatment group (with the independent variable) in this research, and describe it briefly why you think so. ***

  4. Aug 2019
    1. Designers can group related fields into sections. If your form has more than six questions, group related questions into logical sections. Don’t forget to provide a good amount of white space between sections to distinguish them visually.Generally, if your form has more than six questions, it’s better to group related questions into logical sections. Put things together that make sense together. (Large preview)
    1. Health 4.0; improved service and improved interconnectivity will be explored with respect to the three“pillars” of Health 4.0; people, technology and design

      Melhorar a interconectividade em perder o foco nos três pilares da Saúde 4.0

  5. Jul 2019
    1. A practical example of service design thinking can be found at the Myyrmanni shopping mall in Vantaa, Finland. The management attempted to improve the customer flow to the second floor as there were queues at the landscape lifts and the KONE steel car lifts were ignored. To improve customer flow to the second floor of the mall (2010) Kone Lifts implemented their 'People Flow' Service Design Thinking by turning the Elevators into a Hall of Fame for the 'Incredibles' comic strip characters. Making their Elevators more attractive to the public solved the people flow problem. This case of service design thinking by Kone Elevator Company is used in literature as an example of extending products into services.
    1. Unfortunately, misguided views about usability still cause significant damage in today's world. In the 2000 U.S. elections, poor ballot design led thousands of voters in Palm Beach, Florida to vote for the wrong candidate, thus turning the tide of the entire presidential election. At the time, some observers made the ignorant claim that voters who could not understand the Palm Beach butterfly ballot were not bright enough to vote. I wonder if people who made such claims have never made the frustrating "mistake" of trying to pull open a door that requires pushing. Usability experts see this kind of problem as an error in the design of the door, rather than a problem with the person trying to leave the room.
  6. Jun 2019
    1. Bob Barton [said] "The basic principle of recursive design is to make the parts have the same power as the whole." For the first time I thought of the whole as the entire computer, and wondered why anyone would want to divide it up into weaker things called data structures and procedures. Why not divide it up into little computers... Why not thousands of them, each simulating a useful structure?
    1. I love the way you're thinking about design and pedagogy here. It makes me want to think more about possibilities for such design...I'm wondering what the startup effort would be for many teachers...

    1. Фильтрация предполагает, что количество записей, после её применения, изменится. Формулировка кнопок фильтрации должна отвечать на вопрос «Что я получу после применения фильтрации?»: новое, мои записи, рестораны, непрочитанные письма и т. д. Применение сортировки не изменяет количество записей. Записи лишь меняют свой порядок. Формулировка должна отвечать на вопрос «По какому принципу упорядочены записи?»: по дате публикации, по рейтингу, в случайном порядке.
  7. May 2019
    1. Análogos – Antílogos ¿Qué es? El objetivo de esta herramienta es ayudarnos a comprender y visualizar hacia qué punto queremos dirigir nuestra empresa o proyecto haciendo una comparación metafórica con otras empresas o entidades, ya sean del mismo campo o de otro completamente diferente. Para realizarlo, por un lado, hay que identificar y enumerar las entidades, empresas, individuos o proyectos a los que nos gustaría o creemos parecernos. Por otro lado, se debe buscar los análogos, es decir, empresas, individuos, entidades o proyectos a los que no nos gustaría o creemos parecernos.
    1. increases student success, reduces the cost of education, and supports rapid experimentation and innovation in education

      It will be interesting to see if we can build layered materials that present important ideas or content at a variety of levels of detail/complexity for different subsets of students. For example, a module on the Columbian Exchange that has a “slider” to increase the depth of the coverage for different audiences.

    1. The Disquantified Reading Group

      This is not only a great reading list, but a model of how perhaps to structure a reading course with outward-facing content that makes its appeal wider than the single-semester cohort.

    1. I feel some apprehension about how this book might present designers’ “amazing amount of power.”  I think designers work within a profound network of constraints, and I’m curious how this will be addressed.

      I, too, share this apprehension. From what I've read so far, it's a tough hill to climb, but I think he'll suggest that designers need to have larger associations like doctors, architects, lawyers, etc. to be able to create a better "standard of care."

  8. Apr 2019
    1. The Javits Center is often used by urbanists as an example of the perils of inhumane design. The unused and un-policed periphery attracts crime and vagrancy while its one entrance opens upon an eight lane street. This combination means that most conference attendees hire a taxi to ferry them to a more hospitable neighborhood.

      This is an excellent example of creation without context, particularly use by target populations. Walkability was so poor that it negatively affected the area.

    2. The only way to reach the Public Square promenade from the street is to climb three flights of stairs onto the High Line, then cross a fairly narrow bridge connection. The street level features a large cafeteria, but like the 10th avenue perimeter, the sidewalks are so narrow and the road so heavily trafficked with vehicles that it is unlikely the street can thrive as a public space.

      Examples of why this space is not user-friendly and basically unwalkable. Those designing the space did not consider practicalities like access.

    1. A Vision for Scholarly Communication Currently, there is a strong push to address the apparent deficits of the scholarly communication system. Open Science has the potential to change the production and dissemination of scholarly knowledge for the better, but there is no commonly shared vision that describes the system that we want to create.

      A Vision for Scholarly Communication

  9. Mar 2019
    1. This paper discusses the idea that design is responsible for developing learning and teaching in technology rich environments. This paper argues Cultural Historical Activity Theory. This paper uses this perspective to discuss their ideas of design in connection with the digital age. This paper is written from the perspective German, Nordic, Russian and Vygotskyan concepts that seek to define the relationship between learning and teaching in relation to design. Rating 9/10 for mixing design with digital learning

    1. The Accessibility Guide

      Arizona State University has a public webpage i nregards to accessibility and instructional design. The web page links to multiple online resources that outline accessibility standards across the United States. Additionally, this webpage provides an accessibility guide for anyone to download for instructional design related projects. Rating 9/10 for being a helpful resource that is easily accessible.

    1. This article reviews three learning styles and gives examples of how they fit into the three learning domains. Additionally this article reviews assumptions about adult learning and what it might actually mean. Lastly, this article reviews the instructional system design model and breaks down it's components. Rating 7/10 for lack of discussion but helpful tables

    1. The purpose of this paper is to propose an in-structional-design theory that supports a sense of community.

      This article addresses the fact that new instructional design theories and methods are needed to keep up with new technologies and ways of learning. This article reviews instructional design tools for creating a sense of community online for learners. Additionally, this article discusses the differences between design theory and descriptive theory as it pertains to instructional design. 6/10 This article is very specific and might only be relevant for a specific study or topic

    1. Teaching Adults:What Every Trainer Needs to Know About Adult Learning Styles

      This paper, a project o the PACER Center, discusses learning styles specifically as they pertain to adult learners. From the nitty-gritty podagogy vs. andragogy to the best ways to train for adults, this is a good tool for those who don't know much or need a refresher on adult learning theory and training adults. I love that it is set up in a textbook style, so it's friendly but has a considerable amount of information in a variety of formats. The section, "Tips for Teaching Adults" is helpful to me as it's a series of quick reminders about how to present my information best. 8/10

    1. How to Design Education for Adults

      This wonderful how-to by Southern New Hampshire University provided several well explained tips about what adults need in their learning environments, including their own learning theory, goals, relevant instruction, treatment by the teacher, and participation. These are important things to keep in mind when training working adults because it may have an impact on what information is offered and how it is presented. I will use the information in this article later to help me present content in a meaningful way for my working adult learners. I want the content to be as relevant and inviting to them as possible. 9/10

    1. Training Older Adults To Use New Technology

      This article, published in the Journals of Gerontology, discusses a study that focused on teaching older adults to use technology. This is often discussed in a practical sense, with many how-to's. This article, however, discusses the theory behind gerontological learning. Older adults don't generally learn the same way younger adults do. Therefore, it is important to provide them with practice that shows tasks have continuity, to ensure the important task components are focused on strongly, and to consider whether the learning goals are appropriate for the learner. Representative design is addressed here. This is the first time I've heard of representative design. I teach many people over the age of 60 to use technology, so it is important for me to know the theory that will help them learn best. Interestingly,this article mentioned that performance should be assessed based on a comparison of the older adult's environment. I wish I could use that more in my work, but it's a young person's world now. 9/10

    1. one main goal: they help you create effective learning experiences for the adult corporate learner.

      This article takes on Adult Learning from an Instructional Design perspective. This article reviews 3 adult learning theories and why it's important for Instructional Designers to keep these theories in mind the facilitate the learning process. Rating: 9/10 for easy reading, overview of learning theories and emphasis on instructional design

    1. This webpage discusses different learning styles for adults, the principles of adult learning theory and different instructional design models for the the present and future. This webpage reviews andragogy and adult learning theory from the works of Malcolm Knowles. This article comes from Rutgers University and provides additional resources for adult learners. Ratings: 7/10 for helpful, short overview

    1. The benefits of personalized learning through technology This resource is included in part because it connects personalized learning and technology. A brief list of benefits, such as increasing student engagement and bridging the gap between teachers and students, are listed. This is presented by a marketing unit of a university so there may be an agenda. Nonetheless it provides useful considerations such as helping learners develop 'design thinking.' rating 3/5

    1. This link is to a three-page PDF that describes Gagne's nine events of instruction, largely in in the form of a graphic. Text is minimized and descriptive text is color coded so it is easy to find underneath the graphic at the top. The layout is simple and easy to follow. A general description of Gagne's work is not part of this page. While this particular presentation does not have personal appeal to me, it is included here due to the quality of the page and because the presentation is more user friendly than most. Rating 4/5

    1. Edutech wiki This page has a somewhat messy design and does not look very modern but it does offer overviews of many topics related to technologies. Just like wikipedia, it offers a good jumping off point on many topics. Navigation can occur by clicking through categories and drilling down to topics, which is easier for those who already know the topic they are looking for and how it is likely to be characterized. Rating 3/5

    1. This page is not necessarily attractive to look at but it is a thorough presentation of various features of infographics. Features are organized by topic and generally presented as a bulleted list. The focus of the page is how to use infographics for assessment; however, the page is useful to those who wish to learn how to create infographics and to identify the software tools that can be used to create them easily. Rating 4/5

    1. This link is for the Association of Information Science and Technology. While many of the resources are available only to those who are association members, there are a great many resources to be found via this site. Among the items available are their newsletter and their journal articles. As the title suggests, there is a technology focus, and also a focus on scientific findings that can guide instructional designers in the presentation and display of visual and textual information, often but not exclusively online. Instructional designers are specifically addressed via the content of this site. A student membership is available. Rating 5/5

    1. UDL guidelines. As I post this, I do not know whether this website will be included in our future course readings or not. This website practices what it preaches and provides the same content in multiple forms. The viewer can select/choose the manner in which items are displayed. This has essential information, such as the need to provide "multiple means" of engagement, representation, action, and expression when teaching. Rating 5/5

    1. This is a description of the form of backward design referred to as Understanding by Design. In its simplest form, this is a three step process in which instructional designers first specify desired outcomes and acceptable evidence before specifying learning activities. This presentation may be a little boring to read as it is text-heavy and black and white, but those same attributes make it printer friendly. rating 3/5

  10. Feb 2019
    1. Is the freedom of the individual served by neoliberalism? Centrality of the state for this freedom, which NL denies. “neoliberal thinkers deliberately sustain the fiction that ‘the market economy’ is a natural and spontaneous order that must be placed beyond politics … The question of how authority can be something other than domination and private power shaped the ideas and action of those who built the tradition of constitutional democracy in western societies from the 16th to the 20th centuries … basic needs were those that had to be met before the individual could practically enact the status of a free subject or person. It was such needs provision that made it possible for individuals to be both personally secure and to enjoy an equality of opportunity to develop as individuals free to discover their talents and gifts … the representation of market society as a spontaneous order is pitched to the punters while, within the tent of the doctrine’s initiates, it is fully understood that the state has to be both a strong state, and to be re-engineered in order to impose neoliberal institutional design.” YeatmanFreedom.pdf
  11. Jan 2019
    1. For example, an individual who believes that knowledge in a certain domain consists of a set of discrete, relatively static facts will likely achieve a sense of certainty on a research question much more quickly than someone who views knowledge as provisional, relative, and evolving.

      But when curricula reinforce the confusion of speed and intelligence, that time may be precious.

    1. For large-scale software systems, Van Roy believes we need to embrace a self-sufficient style of system design in which systems become self-configuring, healing, adapting, etc.. The system has components as first class entities (specified by closures), that can be manipulated through higher-order programming. Components communicate through message-passing. Named state and transactions support system configuration and maintenance. On top of this, the system itself should be designed as a set of interlocking feedback loops.

      This is aimed at System Design, from a distributed systems perspective.

    1. If one object is part of another object, then we use a diamond at the start of the arrow (next to the containing object), and a normal arrow at the end.

      Another way of thinking of this is, if the original owner (source) object and the owned (target) object share the same life cycle -- that is, the owned exists only when the owner does -- we say that the owner aggregates owned object(s). They share a whole-part relationship.

      What I did like very much about the video, was when the instructor pointed out that there's a small fallacy: aggregation, in OOD, does not really imply that owned object(s) must be a list.

  12. getincredibles-fe.herokuapp.com getincredibles-fe.herokuapp.com
    1. What's the stage your project is currently at?

      This is a required field (add * at the end) Please remove the first option 'stage at which my project is currently at' from the dropdown as it's not an option one can choose.

      Please also match the look and feel of this to the other drop downs..e.g. this one is grey, fonts seem different and it also animates/appears on the screen in a different way

    1. Contrary to mainstream thinking that this new technology is unregulated, it’s really quite the opposite. These systems apply the strictest of rules under highly deterministic and predictable models that are regulated through mathematics. In the future, industry will be regulated not just by institutions and committees but by algorithms and mathematics. The new technology will gradually out-regulate the regulators and, in many cases, make them obsolete because the new system offers more certainty. Antonopoulos explains that “the opposite of authoritarianism is not chaos, but autonomy.”

      <big>评:</big><br/><br/>1933 年德国包豪斯设计学院被纳粹关闭,大部分师生移民到美国,他们同时也把自己的建筑风格带到了美利坚。尽管人们在严格的几何造型上感受到了冷漠感,但是包豪斯主义致力于美术和工业化社会之间的调和,力图探索艺术与技术的新统一,促使公众思考——「如何成为更完备的人」?而这一点间接影响到了我们现在所熟知的美国式人格。<br/><br/>区块链最终会超越「人治」、达到「算法自治」的状态吗?类似的讨论声在人工智能领域同样不绝于耳。「绝对理性」站到了完备人格的对立面,这种冰冷的特质标志着人类与机器交手后的败退。过去有怀疑论者担心,算法的背后实际上由人操控,但随着「由算法生成」的算法,甚至「爷孙代自承袭」算法的出现,这样的担忧逐渐变得苍白无力——我们有了更大的焦虑:是否会出现 “blockchain-based authoritarianism”?

  13. wendynorris.com wendynorris.com
    1. Zack [42] distinguished these four termsaccording to two dimensions: the nature of what is being processed and the consti-tution of the processing problem.The nature of what is being processed is either information or frames of ref-erence. With information, we mean “observations that have been cognitively pro-cessed and punctuated into coherent messages” [42]. Frames of reference [4, p.108], on the other hand, are the interpretative frames which provide the context forcreating and understanding information. There can be situations in which there is alack of information or a frame of reference, or too much information or too manyframes of reference to process.

      Description of information processing challenges and breakdowns.

      Uncertainty -- not enough information

      Complexity -- too much information

      Ambiguity -- lack of clear meaning

      Equivocality -- multiple meanings

    2. Ta b l e 3DERMIS design premises [29]

      Muhren and Walle use the 6 of the 9 most relevant design premises for the future information system design guidelines for DERMIS, another crisis management system

      Information focus (dealing with complexity)

      Crisis memory (creating historical frames of reference)

      Exceptions as norms (support changing frames of reference in fluid, unpredictable scenario)

      Scope and nature of crisis (support adaptable management depending on type of crisis)

      Information validity and timeliness (synergy of coping with uncertainty and creating frames of reference from relevant, known information)

      Free exchange of information (synergy of social context and creating useful/sharable frames of reference)

    3. The problems of managing information and managing frames of reference are“tightly linked in a mutually interacting loop” and require “managing informationand the systems that provide it” [42]. IS have been generally designed to overcomethe information problems from Table 1. Most IS are aimed at either storing and re-trieving information to reduce uncertainty, such as database management systemsand document repositories, or at analyzing and processing large amounts of infor-mation to reduce complexity, such as decision support systems [31]. However, aswe have previously discussed, information related strategies are not always helpfulin coping with a variety of potential meanings.Problems of interpretation and the creation and management of frames of refer-ence, which aids Sensemaking, have generally not been taken into account whendesigning IS. Most IS currently seem tointend the opposite because they aim atreplacing or suppressing the possibility tomake sense of situations.

      Description of problem in integrating sensemaking (interpretive information process) into structured data systems.

      information =/= data

    4. Sensemaking is about contextual rationality, built out of vaguequestions, muddy answers, and negotiated agreements that attempt to reduce ambi-guity and equivocality. The genesis of Sensemaking is a lack of fit between whatwe expect and what we encounter [40]. With Sensemaking, one does not look at thequestion of “which course of action should we choose?”, but instead at an earlierpoint in time where users are unsure whether there is even a decision to be made,with questions such as “what is going on here, and should I even be asking this ques-tion just now?” [40]. This shows that Sensemaking is used to overcome situationsof ambiguity. When there are too many interpretations of an event, people engagein Sensemaking too, to reduce equivocality.

      Definition of sensemaking and how the process interacts with ambiguity and equivocality in framing information.

      "Sensemaking is about coping with information processing challenges of ambiguity and equivocality by dealing with frames of reference."

    5. Decision making is traditionally viewed as a sequential process of problem classifi-cation and definition, alternative generation, alternative evaluation, and selection ofthe best course of action [26]. This process is about strategic rationality, aimed atreducing uncertainty [6, 36]. Uncertainty can be reduced through objective analysisbecause it consists of clear questions for which answers exist [5, 40]. Complex-ity can also be reduced by objective analysis, as it requires restricting or reducingfactual information and associated linkages [42]

      Definition of decision making and how this process interacts with uncertainty and complexity in information.

      "Decision making is about coping with information processing challenges of uncertainty and complexity by dealing with information"

    6. The central problem requiring Sensemaking ismostly that there are too many potential meanings, and so acquiring informationcan sometimes help but often is not needed. Instead, triangulating information [34],socializing and exchanging different points of view [20], and thinking back of pre-vious experiences to place the current situation into context, as the retrospectionproperty showed us, are a few strategies that are likely to be more successful forSensemaking.

      Strategies for sensemaking

    7. Just as the information processing challenges from Table 1 are not mutually ex-clusive, Sensemaking and decision making cannot be separated, but instead operatesimultaneously. Meaning must be established and then sufficiently negotiated priorto acting on information [42]: Sensemaking shapes events into decisions, and deci-sion making clarifies what is happening [40].

      Interaction between sensemaking and decision making

    8. Weick et al. [41, p. 419] formulate a gripping conclusion on what the sevenSensemaking properties are all about: “Taken together these properties suggest thatincreased skill at Sensemaking should occur when people are socialized to makedo, be resilient, treat constraints as self-imposed, strive for plausibility, keep show-ing up, use retrospect to get a sense of direction, and articulate descriptions thatenergize. These are micro-level actions. They are small actions. But they are smallactions with large consequences.”

      Description of how the seven properties interact to foster sensemaking.

    9. Crisis environments are characterized by various types of information problemsthat complicate the response, such as inaccurate, late, superficial, irrelevant, unreli-able, and conflicting information [30, 32]. This poses difficulties for actors to makesense of what is going on and to take appropriate action. Such issues of informationprocessing are a major challenge for the field of crisis management, both concep-tually and empirically [19].

      Description of information problems in crisis environments.

    10. We use the theory of Sensemaking to study exactly this: how people makesense of their environment, and how they give meaning to what is happening. Sense-making is a crucial process in crises, as the manner and thereby the success of howone deals with crucial events is determined by the grasp one has of a situation.

      Sensemaking frame used in this study relies on work by Weick, et al.

    1. Value Sensitive Design (VSD) emphasizes consideration of stakeholder values when making design decisions [5]. Applying this rationale to the goal of leveraging the capacity of digital workers during crisis events, we identify design solutions that fit the underlying community dynamics, including current work practices, organizational structures, and motivations of digital volunteer work.

      Description of developing the design agenda, values, and needs assessment

      Cites Value Sensitive Design

    1. Based on our collective research on to date, we haveidentified that as tensions ebb and flow, OCs use (or,more precisely, participants engage in) any of the fourtypes of responses that seem to help the OC be gen-erative. The first generative response is labeledEngen-dering Roles in the Moment. In this response, membersenact specific roles that help turn the potentially negativeconsequences of a tension into positive consequences.The second generative response is labeledChannelingParticipation. In this response, members create a nar-rative that helps keep fluid participants informed ofthe state of the knowledge, with this narrative havinga necessary duality between a front narrative for gen-eral public consumption and a back narrative to airthe differences and emotions created by the tensions.The third generative response is labeledDynamicallyChanging Boundaries. In this response, OCs changetheir boundaries in ways that discourage or encouragecertain resources into and out of the communities at cer-tain times, depending on the nature of the tension. Thefourth generative response is labeledEvolving Technol-ogy Affordances. In this response, OCs iteratively evolvetheir technologies in use in ways that are embedded by,and become embedded into, iteratively enhanced socialnorms. These iterations help the OC to socially and tech-nically automate responses to tensions so that the com-munity does not unravel.

      Productive responses to experienced tensions.

      Evokes boundary objects (dynamically changing boundaries) and design affordances/heuristics (evolving technology affordances)

    1. These practices are highly situated, emer-gent, and contextualized and thus cannot be prespec-ified the way traditional coordination mechanismscan be. Thus, recent efforts based on an information-processing view to develop typologies of coordina-tion mechanisms (e.g., Malone et al. 1999) may be tooformal to allow organizations to mount an effectiveresponse to events characterized by urgency, novelty,surprise, and different interpretations.

      More design challenges

    2. Our findings also point to a broader divide in coor-dination research. Much of the power of traditionalcoordination models resides in their information-processing basis and their focus on the design issuessurrounding work unit differentiation and integra-tion. This design-centric view with its emphasis onrules,structures,andmodalitiesofcoordinationislessuseful for studying knowledge work.

      The high-tempo, non-routine, highly situated knowledge work of SBTF definitely falls into this category. Design systems/workarounds is challenging.