uman Services has a number of public-facing chatbots already. The newest of them is ‘Charles’, launched last year, which offers support for the government’s MyGov service.Others include ‘Sam’ and ‘Oliver’, both of which launched in 2017. The department’s customer-facing digital assistants have so far answered more than 2.3 million questions. Human Services also uses a number of staff-facing chatbots. In November Keenan revealed that the department had launched an Augmented Intelligence Centre of Excellence, which the minister said would boost collaboration with industry, academia and other government entities.
Chatbots that exist

